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Can customer service really be this bad ?

steved999
Dabbler
Posts: 21
Registered: 30-12-2010

Can customer service really be this bad ?

I've been stunned by the lack of customer service received from plusnet over the last week. I have a website hosted on the ccgi platform that stopped working some time last week on the Wednesday. Raised a support ticket that evening, It got re-assigned to a different team the next day, so far so good, since then nothing, every time I try online chat service, which I've done every day since Sunday, I have been promised it will be fixed the next day. I'm now told it will be 5 days from last Monday as that is when the clock started ticking.

If anyone from plusnet is listening on here I would be delighted to give you more detail, if anyone from plusnet could actually fix the issue even better.

 

One very disgruntled plusnet user.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Can customer service really be this bad ?

I'm sorry to hear of the experience you've had.

From what I can see this should now be resolved? -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
steved999
Dabbler
Posts: 21
Registered: 30-12-2010

Re: Can customer service really be this bad ?

Yes it was eventually resolved, just a shame it had to be escalated through the complaints team before anything happened.

Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Can customer service really be this bad ?

Happy to hear it was resolved.

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team