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CCGI Webspace DataTables Warning

FIXED
Dabbler
Posts: 23
Thanks: 2
Fixes: 1
Registered: ‎30-07-2007

CCGI Webspace DataTables Warning

I've found another problem with my Webtrees program.

When I click on User Administration I get the following error message:
DataTables warning: table id=DataTables_Table_0 - Invalid JSON response.

Using Firefox network debugger the response is:
The requested URL was rejected. If you think this is an error, please contact the webmaster.

Your support ID is: 10457433133417308270.

JSON_error.jpg

I've discussed it with the Webtrees support and he thinks it is a server firewall-type message that has blocked a specific HTTP post request that contains the keyword "user".

The URL is:

URL.jpg

Thanks

David

6 REPLIES 6
Dabbler
Posts: 23
Thanks: 2
Fixes: 1
Registered: ‎30-07-2007

Re: CCGI Webspace DataTables Warning

@bobpullen Does the support ID : 10457433133417308270 mean anything to you or your friends at Hostopia?

David

Community Gaffer
Community Gaffer
Posts: 14,823
Thanks: 2,393
Fixes: 163
Registered: ‎04-04-2007

Re: CCGI Webspace DataTables Warning

Yeah, it will be a web application firewall returning that error.

I've raised it with our hosting partner (ref: 5229134), although it's worth me mentioning that I've had limited success in the past in overcoming issues like this.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 14,823
Thanks: 2,393
Fixes: 163
Registered: ‎04-04-2007

Re: CCGI Webspace DataTables Warning

@spark43 would you be willing to create an admin user for your site and share the login credentials (in private obviously) so our hosting partner can try replicating the issue?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Dabbler
Posts: 23
Thanks: 2
Fixes: 1
Registered: ‎30-07-2007

Re: CCGI Webspace DataTables Warning

@bobpullen I just noticed I can access User Administration again.

Do you know what the fix was?

Community Gaffer
Community Gaffer
Posts: 14,823
Thanks: 2,393
Fixes: 163
Registered: ‎04-04-2007

Re: CCGI Webspace DataTables Warning

Fix

@spark43, I don't specifically however I've just received a note from our partner to say they believe the problem to be resolved.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Dabbler
Posts: 23
Thanks: 2
Fixes: 1
Registered: ‎30-07-2007

Re: CCGI Webspace DataTables Warning

@bobpullen thanks Bob, everything's working again.