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CCGI Webspace DataTables Warning

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Dabbler
Posts: 21
Thanks: 1
Fixes: 1
Registered: ‎30-07-2007

CCGI Webspace DataTables Warning

I've found another problem with my Webtrees program.

When I click on User Administration I get the following error message:
DataTables warning: table id=DataTables_Table_0 - Invalid JSON response.

Using Firefox network debugger the response is:
The requested URL was rejected. If you think this is an error, please contact the webmaster.

Your support ID is: 10457433133417308270.

JSON_error.jpg

I've discussed it with the Webtrees support and he thinks it is a server firewall-type message that has blocked a specific HTTP post request that contains the keyword "user".

The URL is:

URL.jpg

Thanks

David

3 REPLIES 3
Highlighted
Dabbler
Posts: 21
Thanks: 1
Fixes: 1
Registered: ‎30-07-2007

Re: CCGI Webspace DataTables Warning

@bobpullen Does the support ID : 10457433133417308270 mean anything to you or your friends at Hostopia?

David

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Community Gaffer
Community Gaffer
Posts: 14,338
Thanks: 1,923
Fixes: 142
Registered: ‎04-04-2007

Re: CCGI Webspace DataTables Warning

Yeah, it will be a web application firewall returning that error.

I've raised it with our hosting partner (ref: 5229134), although it's worth me mentioning that I've had limited success in the past in overcoming issues like this.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Community Gaffer
Community Gaffer
Posts: 14,338
Thanks: 1,923
Fixes: 142
Registered: ‎04-04-2007

Re: CCGI Webspace DataTables Warning

@spark43 would you be willing to create an admin user for your site and share the login credentials (in private obviously) so our hosting partner can try replicating the issue?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵