Billing Issues
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Billing Issues
25-04-2018 11:17 PM
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Hi
I have been viewing my plusnet bill direct debit, currently paying £35 for broadband and line rental, seems expensive, is there any other offers to improve this.
Been a customer a long time and no longer in contract I don't want to move but I know I'll save money if I do.
So I'm basically thinking about whether to switch now.
Re: Billing Issues
25-04-2018 11:29 PM
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Your best bet is to seek out a cheaper deal then ring Plusnet, select the 'I'm thinking of leaving ' option and see if they will match it.
You won't be offered a discounted deal on this public forum.
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Re: Billing Issues
25-04-2018 11:31 PM
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thanks realise they won't offer here, really just wanted them to contact me.
thanks again.
Re: Billing Issues
25-04-2018 11:39 PM
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I suspect that you will get a better deal by doing as I suggest. They tend to be a bit smarter answering the phone if you are thinking of leaving compared with customers who want support, so it shouldn't be to much of a pain.
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Re: Billing Issues
25-04-2018 11:40 PM
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thanks again.
Re: Billing Issues
26-04-2018 2:27 PM
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Hi @ibrox40,
Have you been able to discuss your bill with anybody yet? If not, I'd recommend that you give our customer options team a ring, they're available on 0800 013 2632 between 8am - 8pm Monday - Friday, 9am - 7pm Saturday and 9am - 6pm Sunday.
Alternatively, if you'd like to drop me a private message with a suitable contact number I'm happy to arrange a call back from a member of this team for you.
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