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BT Wholesale broadband speed test not working

dws1900
Aspiring Pro
Posts: 407
Thanks: 51
Fixes: 2
Registered: ‎17-09-2018

Re: BT Speed test wonked

Just an update, tried it on imac with firefox, worked ok.

 

OldEngineer
Grafter
Posts: 25
Registered: ‎27-02-2018

Re: BT Speed test wonked

Just tried it on IOS (iPhone) with safari and still zero upload speed.

I'll try some other Browsers.

dws1900
Aspiring Pro
Posts: 407
Thanks: 51
Fixes: 2
Registered: ‎17-09-2018

Re: BT Speed test wonked

Oops forgot to add, only down-speed displayed, up-speed 0Mbs on the firefox test.

mort7890
Pro
Posts: 580
Thanks: 92
Fixes: 4
Registered: ‎28-06-2007

Re: BT Speed test wonked

Been like that since last Thursday 0Mbps upload and if you do additional diagnosis it reports that no fault found. If you report the problem with P/N (they use this data for faults) they say report the problem to BT. However on the additional diagnosis page question 8

Q8. What should I do if I have difficulty running the Broadband Performance Tester?

A8. If you have any difficulties in running the tester then please contact your Broadband Provider.

JayG
Pro
Posts: 1,145
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: BT Speed test wonked

 

For months the previous version of the BT speed tester used to display what seemed to be an accurate download speed, but a totally fictitious upload speed (i.e. higher than is theoretically achievable by ADSL2+)

The new version still seems to register the correct download speed, but an equally fictitious upload speed (0 Mbps) on both tests.

So, still rubbish, but prettier! 😁

(Chrome/Win10)

OldEngineer
Grafter
Posts: 25
Registered: ‎27-02-2018

Re: BT Speed test wonked

Upload Speed has returned this morning!

JayG
Pro
Posts: 1,145
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: BT Speed test wonked

Blimey, so it does - gonna take a screenshot just in case it's a BTW special offer for one day only! 🤔

mort7890
Pro
Posts: 580
Thanks: 92
Fixes: 4
Registered: ‎28-06-2007

Re: BT Speed test wonked

Thought about that but did not want it to be broken again.

dws1900
Aspiring Pro
Posts: 407
Thanks: 51
Fixes: 2
Registered: ‎17-09-2018

Re: BT Speed test wonked

Yipee get 83Mbs dl on Safari with attenuation of 32Mbs Smiley

Oh, only 20Mbs on Firefox 😞

Still look on the bright side, I get an upload speed greater than zero.

Should I move to BT when my PusNet contract is over?, Answers on a beer map !!

Bojang1
Grafter
Posts: 31
Thanks: 3
Registered: ‎07-06-2020

Re: BT Speed test wonked

The BT speed test does not work on Safari see here: https://www.fasterbroadband.co.uk/guides/bt-broadband-speedtester

It will work and be more accurate if you use Google Chrome

jab1
Legend
Posts: 17,025
Thanks: 5,449
Fixes: 254
Registered: ‎24-02-2012

Re: BT Speed test wonked

Works fairly well on Firefox - and I don't get the warning mentioned in the link.

John
dws1900
Aspiring Pro
Posts: 407
Thanks: 51
Fixes: 2
Registered: ‎17-09-2018

Re: BT Speed test wonked

@Bojang1 

 

Thanks for that.

More fool BT then, yet another Apple hating site.

Google Chrome, no thanks, rather eat slugs!!

Bojang1
Grafter
Posts: 31
Thanks: 3
Registered: ‎07-06-2020

Re: BT Speed test wonked

Completely agree, but on this occasion its worth using. 😂

Bojang1
Grafter
Posts: 31
Thanks: 3
Registered: ‎07-06-2020

Re: BT Speed test wonked

I think that's Firefox on Mac that has the security issue. What version are you using?

jab1
Legend
Posts: 17,025
Thanks: 5,449
Fixes: 254
Registered: ‎24-02-2012

Re: BT Speed test wonked

FF on W7 - which explains it!😉

John