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BT Sport - twitter and response times

DocDelete
Rising Star
Posts: 127
Thanks: 26
Fixes: 1
Registered: ‎23-01-2008

BT Sport - twitter and response times

Hi - can someone from support turn off the BT Sport package please?

 

Why come here to ask? No reply on twitter from over 48 hours ago (tweet and DM), no reply from a support ticket #227075929 posted yesterday morning, chat won't let me drill through to a person.

Can't jump on a call - I'm up to my neck with arrangements and the fall-out from my Dad's passing last week.

Thanks anyone.

K

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,738
Thanks: 848
Fixes: 216
Registered: ‎27-04-2007

Re: BT Sport - twitter and response times

Hi there, I'm so sorry to hear about your loss, apologies for us taking a while to respond on social media, we're much busier on that front than usual and working hard to bring our response times down. 

 

I've checked your account and can see that the issue has been dealt with now but please reply back on here if there's anything else we can help with at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team