BT Sport sound and video out of synch

[RichardB]

Hi
I tried the help re BT Sport on the Plusnet website but my issue is not covered.
I use a Chromecast and the BT Sport App.
The sound is always out of synch with the video, sometimes by several seconds.
Every other streaming platform I use like: BBC Iplayer, NOW TV etc have no such issues.
The issue appears to be limited to BT Sport.
Can a Plusnet staff member please raise a ticket so it can be logged and investigated?
There seems to be no other way to raise the issue.
Regards
Richard

[bmc]

Here's me thinking my phone was getting too old.

Similar situation for me. Sound has been out of sync for several weeks. However, it may just be certain channels.

Watching Bayern Munich earlier was fine. Liverpool / Rangers was a no no - now watching on my PC screen.

Brian

[RichardB]

Hi
Thank you for contributing, at least it is not just me!
I was watching the Liverpool game but it was marred by the commentary being 4 to 5 seconds behind the video.
I stopped casting at half time and watched on my phone screen.
The sound and video are in synch on the phone.
My phone is relatively a Samsung A52 5g so I doubt it is a phone related issue.
The I reset the chromecast, set it up and casted it again.
It made no difference, badly out of synch again.
Richard

[westhillman]

Yes, same here, noticed the out of sync audio on Moto GP at the weekend but thought it was just the feed from Thailand that was faulty. 

But it seems to be affecting all BT Sport output just now.  It's fine on the phone app but casting to Chromecast is a no no.

[bmc]

So, BTSport 4 (Celtic) is in sync when casting to TV. We'll see what the 8pm kick offs produce.

Brian

[RichardB]

Chelsea Milan is out of synch. The commentary is lagging the video by 3 or 4 seconds.

[bmc]

Not for me. Channels 1, 2, 3 & 4 are all in sync tonight using Chromecast.

Wouldn't you just know it.

Brian

[clarkac]

This problem has bugged me for months - presently watching England - New Zealand cricket with the sound 4/5 seconds behind, maybe more.  Does anyone have a solution?  It happens when casting only.

[bmc]

@clarkac 

The problem occurs on and off for me. Sometimes the studio sync is fine but when they go live it's not.

My current solution is to stop the Cast, close the Sports App and wait 5 seconds. Then re-start. This seems to work (for me anyway).

Brian

[clarkac]

Thanks for the response.  Yesterday, it was so bad that I closed & restarted everything, even  the router.  To my surprise it fixed the problem.  My router is the Plusnet Hub 2 which doesn't allow you to isolate the 2.4ghz & 5ghz networks, so I wonder if the Chromecast was on one frequency & the phone on another, but with no practical way of making them the same.  Anyway, fixed for the moment!

[willcutforth]

Glad it's sorted for the moment. Pop back on here if it goes crazy again and that doesn't fix it.