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BT Sport Acceptance page giving Server 500 Error

FZ1
Newbie
Posts: 4
Registered: ‎08-09-2018

BT Sport Acceptance page giving Server 500 Error

I'm trying to sign-up to the BT Sport app.  goes though fine until it gets to the last page and gives the error message belwo.  Is this just me or anyone else seen it?

Jon

 

This page isn’t working

www.plus.net is currently unable to handle this request.

HTTP ERROR 500
8 REPLIES 8
FZ1
Newbie
Posts: 4
Registered: ‎08-09-2018

Re: BT Sport Acceptance page giving Server 500 Error

Still getting the same error.  Anyone from PLUSNET available to help please?  (Can't call at present and Chat is not available)

 

Thanks

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: BT Sport Acceptance page giving Server 500 Error

Hello @FZ1

 

I am sorry to hear you are experiencing difficulties in signing up to our BT Sport App package. I have sent you a ticket on your members portal, which I would request you to read and respond back to when you a free to do so, you can view this by Clicking Here

 

Please let us know when you have done this so we can assist you further. Thank you.

FZ1
Newbie
Posts: 4
Registered: ‎08-09-2018

Re: BT Sport Acceptance page giving Server 500 Error

Thanks Wakas - info now provided on the ticket.
Jon
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: BT Sport Acceptance page giving Server 500 Error

Hello @FZ1

 

Thank you for your response back. I have raised the task to the relevant department to provide me an update on the matter, I will be in touch once I have that information for you.

 

Thank you for your patience. 

Stoot
Newbie
Posts: 3
Registered: ‎10-09-2018

Re: BT Sport Acceptance page giving Server 500 Error

Having same problem,phoned Plusnet,told it was a BT problem and they couldn't tell me how long it would be before it was fixed.

Not very satisfactory!

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: BT Sport Acceptance page giving Server 500 Error

Hello @Stoot

 

I am sorry to hear you are having the same difficulties. I am currently monitoring this issue and raised the task to the relevant team to keep me informed of any updates.

 

In the meantime, I have sent you a detailed email in regards to your query, you can also view this on your members portal by Clicking Here

 

Please let us know when you have done this so we can assist you further. Thank you.

FZ1
Newbie
Posts: 4
Registered: ‎08-09-2018

Re: BT Sport Acceptance page giving Server 500 Error

Just tried it again.  Working fine now.  Thanks

Stoot
Newbie
Posts: 3
Registered: ‎10-09-2018

Re: BT Sport Acceptance page giving Server 500 Error

Working now,cheers.

Shoot.