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Ask a question page has no ask option???

leighbeta
Newbie
Posts: 2
Registered: ‎12-02-2018

Ask a question page has no ask option???

Is it just me or should the 'ASK OUR SUPPORT TEAM A QUESTION' page actually have a way of asking a questions??? There is no link or form to raise an issue or ask a question. Can someone please explain this to me?

 

Also the REPORT A PROBLEM form returns an error page meaning I am unable to contact them at all without using the phone. I don't understand.

 

For a broadband provider I would expect to be able to resolve issues online without having to spend an hour in a phone queue. Not impressed.

4 REPLIES 4
St3
Aspiring Champion
Posts: 2,614
Thanks: 501
Fixes: 5
Registered: ‎13-07-2012

Re: Ask a question page has no ask option???

Normally found here but im not seeing it either... https://www.plus.net/wizard/index.html

leighbeta
Newbie
Posts: 2
Registered: ‎12-02-2018

Re: Ask a question page has no ask option???

So I can only ask a question if it's about one of those eight specific things? That's ridiculous.

St3
Aspiring Champion
Posts: 2,614
Thanks: 501
Fixes: 5
Registered: ‎13-07-2012

Re: Ask a question page has no ask option???

You can ask a question in the forum help section just don't add any personal info.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,540
Fixes: 12
Registered: ‎01-12-2010

Re: Ask a question page has no ask option???

dont you see the option to see all questions below the box ?question.PNG

 

 

 

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