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Are you unable to access a specific web page

Community Gaffer
Community Gaffer
Posts: 2,464
Thanks: 4,157
Fixes: 80
Registered: ‎29-09-2011

Are you unable to access a specific web page

We're aware that a small number of customers are having difficulties accessing certain web pages or content due to how the website determine the Geo-location of the user via their IP address.

To reduce the occurrences of this we've reached out to the providers of several of the main Geo-location databases and asked them to correctly report that these addresses are located in the UK.

We've also reached out to individual companies to see if we can help them correctly grant access to the content/pages.

We know though that some users are still having issues and we'd like to help if we can. If you're struggling to access something please reply here with the following information and we will contact the page/content owner and try to get the issue resolved for the you asap.

 

What we require

  • The page/content shouldn't be available across all your devices on either wireless and wired connections
  • URL of site
  • Your IP, this can be found here
  • Attach a screen shot of the error message.
 Jono H
 Plusnet Community Manager
10 REPLIES
VileReynard
All Star
Posts: 11,298
Thanks: 318
Fixes: 11
Registered: ‎01-09-2007

Re: Are you unable to access a specific web page

Note:-

You don't "reach out" to people or companies - you just talk to them. Thumbs Up

Moderator
Moderator
Posts: 19,558
Thanks: 2,285
Fixes: 388
Registered: ‎11-01-2008

Re: Are you unable to access a specific web page

Moderators Note.
Moved to everything else and floated for better visibility

Customer / Moderator
If it helped click the thumb

If it fixed it click 'This fixed my problem'

My Broadband Ping - PN-Fibre
mickbonner57
Newbie
Posts: 2
Registered: ‎08-04-2018

Re: Are you unable to access a specific web page

Hi I can not access this site but if I use my neighbors wifi I can get on, advice please.   https://mca.vodafonept.com/w/webpage/153 IP Address is [Removed]

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

 

 

VileReynard
All Star
Posts: 11,298
Thanks: 318
Fixes: 11
Registered: ‎01-09-2007

Re: Are you unable to access a specific web page

It asks for my Coastguard details...Grin

FireFox on Linux over ethernet.

Moderator
Moderator
Posts: 19,558
Thanks: 2,285
Fixes: 388
Registered: ‎11-01-2008

Re: Are you unable to access a specific web page

It does look like a geo-location issue, fine on PN not fine on VPN

Customer / Moderator
If it helped click the thumb

If it fixed it click 'This fixed my problem'

My Broadband Ping - PN-Fibre
Jonpe
Champion
Posts: 2,094
Thanks: 569
Fixes: 7
Registered: ‎05-09-2016

Re: Are you unable to access a specific web page

I get error 404 - You are not authorised to access this site based on the credentials provided (or words to that effect)  when I use  www.tvguide.co.uk .One minute I can check any channel, then that message appears when I try to access another channel's listings, and I'm blocked from the entire site.  If I leave it for a few minutes and try again, I'm allowed access.  I've just left PN, but this is still happening; I can't remember whether it happened before I joined PN over two and a half years ago.

It can't be an IP issue since my IP hasn't changed in the few minutes I'm blocked, and the UK tv guide is hardly a secret document crucial to national security (although the repeats of Dad's Army might give hostile powers ideas! Grin )

Browni
Aspiring Hero
Posts: 2,319
Thanks: 804
Fixes: 47
Registered: ‎02-03-2016

Re: Are you unable to access a specific web page

@Jonpe, the link you have included contains .%20 at the end which breaks the link.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Jonpe
Champion
Posts: 2,094
Thanks: 569
Fixes: 7
Registered: ‎05-09-2016

Re: Are you unable to access a specific web page

I just typed it into FF and it worked fine, and clicking on it in my post works, too, but I've moved the final full stop so that it no longer forms part of the link.

Browni
Aspiring Hero
Posts: 2,319
Thanks: 804
Fixes: 47
Registered: ‎02-03-2016

Re: Are you unable to access a specific web page

%20 is the code for a space in web addresses and can easily be missed because it's a bloody space!

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
mickbonner57
Newbie
Posts: 2
Registered: ‎08-04-2018

Re: Are you unable to access a specific web page

Thanks all working know.