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Annoying Calls from 0114 307 3836

mialex
Dabbler
Posts: 10
Registered: ‎17-05-2017

Annoying Calls from 0114 307 3836

Constant phone calls from 01143 073836 that just go silent when answered.

Typed number into 'Who Called Me', and there are 23,524 searches looking up this number, and this is just one of the many sites to search for a phone number.

Yes it is Plusnet.

I have got my contact preferences set to email only, so if I receive one more call from plusnet on my landline, I will report them to ombudsman and cancel my internet and mobile contracts with them.

 

I am disabled and it takes great effort for me to get to and answer phone, I do not need this [-Censored-] from Plusnet.

14 REPLIES 14
Baldrick1
Seasoned Hero
Posts: 6,165
Thanks: 2,716
Fixes: 181
Registered: ‎30-06-2016

Re: Annoying Calls from 0114 307 3836

Have you registered with the Telephone Preference Service http://www.tpsonline.org.uk/tps/index.html?

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
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Registered: ‎15-06-2007

Re: Annoying Calls from 0114 307 3836

I wonder if someone is spoofing it as it seems very odd for Plusnet to do it

Alex
Community Veteran
Posts: 5,021
Thanks: 753
Fixes: 12
Registered: ‎05-04-2007

Re: Annoying Calls from 0114 307 3836

Yes as @Oldjim said don't jump to the conclusion it is PlusNet.
Although it appears to be, it might not be.

It could be they have made a mistake with your contact preferences, or someone is faking their caller ID.

mialex
Dabbler
Posts: 10
Registered: ‎17-05-2017

Re: Annoying Calls from 0114 307 3836

This does not come under TPS rules, as I have contracts with the person telephoning me 'Plusnet'. 

mialex
Dabbler
Posts: 10
Registered: ‎17-05-2017

Re: Annoying Calls from 0114 307 3836

I have not jumped to the conclusion that this is Plusnet. It is Plusnet. 

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 62
Registered: ‎15-06-2007

Re: Annoying Calls from 0114 307 3836

if you are sure it is Plusnet try resetting all your communications preferences to see if it fixes it

Baldrick1
Seasoned Hero
Posts: 6,165
Thanks: 2,716
Fixes: 181
Registered: ‎30-06-2016

Re: Annoying Calls from 0114 307 3836

@mialex

I suspect that this may not be the only nuisance call that you get. If you went out and bought a new phone such as a BT8600 then the built in call guardian would automatically block any automatically dialled calls such as these. Plusnet could still contact you if they manually ring and identify themselves. 

These phones being wireless could also mean that you don’t have to struggle to the phone every time it rings.

 

mialex
Dabbler
Posts: 10
Registered: ‎17-05-2017

Re: Annoying Calls from 0114 307 3836

Dear Baldrick1, 

I do have a modern cordless phone with nuisance call blocker on it.

I do not receive any other nuisance phone calls.

As these calls are from Plusnet, who supply my landline, they are not classed as nuisance calls.

Every time you move around your home, do you take your landline phone with you?

Use common sense before before posting.

 

Baldrick1
Seasoned Hero
Posts: 6,165
Thanks: 2,716
Fixes: 181
Registered: ‎30-06-2016

Re: Annoying Calls from 0114 307 3836

I'm sorry you feel like this. In response to my lack of common sense:

If you have a phone with BT Call Guardian on it you will only be getting silent calls if the Plusnet number is in your permitted contacts list. Otherwise maybe you have a less sophisticated phone.

If I was disabled and found it very difficult to move around the house, yes, I would either carry a phone around or make sure I had sufficient handsets distributed around the house so that I could easily get to one.

Anyway, I'm sorry that my attempt to offer suggestions makes you feel this way, please be assured that I will annoy you no more.

Jonpe
Hero
Posts: 3,457
Thanks: 1,384
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Registered: ‎05-09-2016

Re: Annoying Calls from 0114 307 3836

I don't know whether you've seen this old thread https://community.plus.net/t5/Plusnet-Feedback/Calls-from-0114-307-3836/td-p/1371384 (post No. 6)

Marketing companies are also exempt from respecting your TPS registration.  However, since I mentioned somewhere on this forum that I'd had calls from that number despite my PN contact preferences, I've had no further calls.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 994
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Registered: ‎01-01-2012

Re: Annoying Calls from 0114 307 3836

I'm really sorry to hear about this.

I've requested that your number is removed from this calling list.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
s-p
Newbie
Posts: 1
Registered: ‎07-02-2018

Re: Annoying Calls from 0114 307 3836

Suffering the same problem since placing an order for broadband/phone line a week or so.

Matthew, would you be able to get my number removed from the calling list as it really is frustrating given I always opt out of every method of contact?
waribai
Hooked
Posts: 5
Registered: ‎14-03-2018

Re: Annoying Calls from 0114 307 3836

Hi Matthew,

 

Could you get me removed from this list too?

 

Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Annoying Calls from 0114 307 3836

@s-p

I've requested that for you now. Sorry for the inconvenience caused.

 

@waribai

I'd recommend setting your communication preferences here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team