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Amazon echo Dot doesnt let me setup calling

FIXED
Tom42-59
Newbie
Posts: 2
Registered: ‎01-07-2020

Amazon echo Dot doesnt let me setup calling

Hi,

I have tried many times seting up Alexa calling on my echo but it doesnt let me text ALEXA to 150. You may be thinkig that that is to setup EE but my reaserh suggests that Plusnet uses the EE data lines. I have searched the internet for other who have this problem but they either have not got the Plusnet service or they are sorting something else out.

Please could you give me an answer to weather it is avaliable on Plusnet or point me in the right direction to finding an answer.

3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 9,514
Thanks: 2,430
Fixes: 183
Registered: ‎30-07-2007

Re: Amazon echo Dot doesnt let me setup calling

Fix

Plusnet do use the EE network but they dont provide all the services that EE may. Alexa calling is one that's not provided AFAIK

Mustrum
Community Veteran
Posts: 2,447
Thanks: 543
Fixes: 54
Registered: ‎13-08-2015

Re: Amazon echo Dot doesnt let me setup calling

Bit confused here, is your Echo connected to your internet?

I don't believe echo calling goes via the mobile phone network.

As an experiment I switched my mobile to Airplane mode and asked Alexa to call my landline, which it did.

However Alexa says text is not supported, so what is it you are trying to do?

Tom42-59
Newbie
Posts: 2
Registered: ‎01-07-2020

Re: Amazon echo Dot doesnt let me setup calling

Yes, it is connected to the internet. This may sound odd but I think that Alexa didn’t fully set itself up because it is now working. Sorry for this inconvenience.