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Amazon Fire 8 (8th gen) won’t connect to WiFi

Gauntlett68
Newbie
Posts: 3
Registered: ‎15-06-2019

Amazon Fire 8 (8th gen) won’t connect to WiFi

Please can anyone help me from going insane ? I brought an Amazon Fire 8 today and it will not recognise my Plusnet WiFi ! I’m sitting right next to it but it says there’s no signal . Tried all the usual switching off on , followed copious amounts of instructions online etc.. have spent an hour on the phone to Plusnet who couldn’t get it to work ...then an hour and a half to Amazon. Waiting for the next level of technician to call me back . My I phone and printer and new laptop all connect (but now my older computer won’t either ). Any suggestions ... ps I’m not very tech savvy so any instructions in English would be appreciated!
5 REPLIES 5
DaveyH
Champion
Posts: 1,946
Thanks: 466
Fixes: 12
Registered: ‎15-11-2012

Re: Amazon Fire 8 (8th gen) won’t connect to WiFi

Firstly, which Plusnet Router is it?

 

https://www.plus.net/help/broadband/router-setup-guides/

 

 

And can the Fire Tablet see other WiFi networks?

idonno
Aspiring Champion
Posts: 1,360
Thanks: 450
Fixes: 6
Registered: ‎22-10-2015

Re: Amazon Fire 8 (8th gen) won’t connect to WiFi


@Gauntlett68 wrote:My I phone and printer and new laptop all connect (but now my older computer won’t either).

Just wondered if you've lost your 2.4Ghz WiFi side (assuming the router is dual band).

 

But as @DaveyH asks: is the Fire seeing other networks? That part is critical.

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
Gauntlett68
Newbie
Posts: 3
Registered: ‎15-06-2019

Re: Amazon Fire 8 (8th gen) won’t connect to WiFi

It’s a plusnet one and not seeing any network ... neither is my old computer now
Gauntlett68
Newbie
Posts: 3
Registered: ‎15-06-2019

Re: Amazon Fire 8 (8th gen) won’t connect to WiFi

Yes it’s dual band
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,574
Thanks: 6,082
Fixes: 1,016
Registered: ‎21-04-2017

Re: Amazon Fire 8 (8th gen) won’t connect to WiFi

Hi there.

Sorry to see you're having issues connecting your Amazon Fire to your WiFi.

Can you try the steps Here letting us know how it goes please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team