After Greenby switch, Can't update website
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Re: After Greenby switch, Can't update website
3 weeks ago
- last edited
3 weeks ago
by
Baldrick1
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There may be an issue with my (old) account - I have an original account which comes with a fixed IP.
<redacted> is my fixed IP.
The resolution of <redacted> will hit the outside of my router.
All I want to do is be able to FTP to whereever the files that
<Redacted>
are pointing at.
I assume the current FTP sites are still pointing at the old F9 space, which isn't the greenby webspace.
Yes, the difference with/without the www was handy for me, to differentiate between my F9 webspace and whatever I decided to do with my own IP.
Personal information removed from a public forum (to an area that staff can see).
Re: After Greenby switch, Can't update website
3 weeks ago
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Ooops!
Should have done that check on my desktop not my phone or do Kate! I’ve mistaken that 212.159 IP address as being homepages.plus.net - thus confusing routing as we’ve seen before..
FTP.plus.net points to the Greenby proxy … so if that does not know where your service is (correctly) then your updates could be going to the wrong environment.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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