After Greenby switch, Can't update website

[#1]

There may be an issue with my (old) account - I have an original account which comes with a fixed IP. 

<redacted> is my fixed IP.

The resolution of <redacted> will hit the outside of my router.

All I want to do is be able to FTP to whereever the files that 

<Redacted>

are pointing at.

I assume the current FTP sites are still pointing at the old F9 space, which isn't the greenby webspace.

Yes, the difference with/without the www was handy for me, to differentiate between my F9 webspace and whatever I decided to do with my own IP.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#2]

Ooops!

Should have done that check on my desktop not my phone or do Kate!  I’ve mistaken that 212.159 IP address as being homepages.plus.net - thus confusing routing as we’ve seen before..

FTP.plus.net points to the Greenby proxy … so if that does not know where your service is (correctly) then your updates could be going to the wrong environment.

[#3]

This issue is unchanged.

Does anyone know how to raise a ticket for getting it resolved?

thanks

[#4]

I just checked again today and it's magically working.