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A thank you to Plusnet Customer Support

jtonline
Grafter
Posts: 73
Thanks: 6
Registered: ‎21-03-2008

A thank you to Plusnet Customer Support

I changed the nameservers for a domain with a registrar and then raised a Plusnet support ticket at 00:37 on 2nd May requesting the domain be transferred in to my account for hosting only, and that I'd like it pointed to my CCGI webspace.
At 05:54 the same morning I received a reply to my ticket from Matthew S., saying that he had actioned my request and to allow 48 hours for it to propagate through the Internet.
The domain and e-mail are now working again at their new home.  I didn't want to clutter up the support ticket system with a 'thank you' note, so hopefully someone at the CSC will read this and pass on my thanks for the speedy action taken.
Another reason for posting here was to serve as reasurrance for any members thinking about transferring in a domain for hosting -- It can be a painless process if you follow the steps on the support pages at http://www.plus.net/support/hosting/domains/domainin.shtml