A problem accessing a login site

[#1]

OK.

So using a non-Plusnet broadband connection, you didn't get the "Please enable JS and disable any ad blocker" message that myself and pvmb get.

Thanks for that.

[#2]

I did though - on a non-PN connection and  a non-Windows OS.

[#3]

Thanks.

Can you just confirm if you got the problem over a Plusnet connection?

Have you tried it with any other connection?

And what device and browser were you using please?

[#4]

Sorry, my last post was meant to be in reply to pvmb.

I'm new and haven't worked out how to point a post at the right person?

[#5]

For complete clarity, as reported before...

• Connected via Plusnet and attempting to connect to the URL gives the reported problem
• Turn WiFi off (as on a phone) and using another network, the connection is successful - the logon screen appears

There is no evidence to determine which end is at fault, at the moment all that can be said is that the experience is different.  There could be legitimate reasons for blocking the content.

[#6]

---

@Nigel56 wrote:

Thanks.

Can you just confirm if you got the problem over a Plusnet connection?

Have you tried it with any other connection?

And what device and browser were you using please?

---

I can't use a Plusnet connection - they are not my ISP

I admit I haven't tried my mobile connection yet - I will if I get time.

I am using a Firefox browser on a Linux OS. Unfortunately can't try it on my Windows machine, as that is away for service.

[#7]

---

@Nigel56 wrote:

Thanks.

Can you just confirm if you got the problem over a Plusnet connection?

Have you tried it with any other connection?

And what device and browser were you using please?

---

I only have Plusnet connection available. I am trying from a desktop PC with an outdated version of Edge.

Although seemingly different in kind this is reminiscent of many recent examples we have had of route/network failures across a wide variety of secure logon sites from people using Plusnet as their ISP.

[#8]

Given that @jab1 has the same problem on his Zen connection, it would appear to be a general BTw problem and not just Plusnet. Sounds very similar to the previous issue with incorrect routing data for some sites.

[#9]

@Nigel56 Using my iPad on my Zen connection, I get the issue you are observing, using the mobile network, like others I don't have the issue, which is a bit above my pay grade on here to work out.

[#10]

---

@MisterW wrote:

Given that @jab1 has the same problem on his Zen connection, it would appear to be a general BTw problem and not just Plusnet. Sounds very similar to the previous issue with incorrect routing data for some sites.

---

Just got pinged by my lunch, but I'll do a trace to the site later and see if I get routed anywhere near the BT/Openreach network - recent traces I have run for an issue on another forum don't see any hops hitting such nodes, though.

[#11]

This is unlikely going to be a routing issue

mtr -c 1 -w -r -z -T 443 www.mytescomobile.com
Start: 2025-02-08T13:40:53+0000
HOST: wireguard-II          Loss%   Snt   Last   Avg  Best  Wrst StDev
Start: 2025-02-08T13:41:00+0000
HOST: wireguard-II                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. AS???    192.168.10.1                               0.0%     1    1.3   1.3   1.3   1.3   0.0
  2. AS6871   251.core.plus.net                          0.0%     1   10.8  10.8  10.8  10.8   0.0
  3. AS2856   217.32.25.148                              0.0%     1   11.3  11.3  11.3  11.3   0.0
  4. AS2856   109.159.255.34                             0.0%     1   11.8  11.8  11.8  11.8   0.0
  5. AS2856   194.74.16.175                              0.0%     1   11.9  11.9  11.9  11.9   0.0
  6. AS???                                           100.0     1    0.0   0.0   0.0   0.0   0.0
  7. AS25180  ser007307.ixhs.uk.exponential-e.net        0.0%     1  2069. 2069. 2069. 2069.   0.0
  8. AS25180  83-244-249-251.cust-83.exponential-e.net   0.0%     1   13.8  13.8  13.8  13.8   0.0
  9. AS???                                           100.0     1    0.0   0.0   0.0   0.0   0.0
 10. AS25180  83-244-249-17.cust-83.exponential-e.net    0.0%     1   13.2  13.2  13.2  13.2   0.0

tnc www.mytescomobile.com -Port 80


ComputerName     : www.mytescomobile.com
RemoteAddress    : 83.244.249.17
RemotePort       : 80
InterfaceAlias   : WiFi
SourceAddress    : 192.168.10.100
TcpTestSucceeded : True

[#12]

From non-Plusnet broadband via Openreach SoGEA -

$ mtr -c 10 -w -r www.mytescomobile.com
                                                 Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- My-home-router                            0.0%    10    0.2   0.2   0.2   0.3   0.0
  2.|-- My-ISPs-gateway                           0.0%    10    5.7   5.7   5.6   5.8   0.1
  3.|-- My-ISPs-router                            0.0%    10    5.6   5.6   5.5   5.7   0.1
  4.|-- 1-1-2.pr01.thca.uk.exponential-e.net      0.0%    10    6.0   5.9   5.8   6.0   0.1
  5.|-- ser007307.ixhs.uk.exponential-e.net      60.0%    10    6.6   6.4   6.0   6.8   0.3
  6.|-- 83-244-249-251.cust-83.exponential-e.net  0.0%    10    7.0   6.9   6.8   7.1   0.1
  7.|--                                         100.0%    10    0.0   0.0   0.0   0.0   0.0

[#13]

@outcast 

maybe try this command

 mtr -c 1 -w -r -z -T 443 www.mytescomobile.com

uses TCP connecting to port 443 and details the IP Address owner

EDIT there is always telnet which also connects on port 80 and 443

[#14]

@Dan_the_Van  my 'mtr' wouldn't take '-T 443', mine needed '-T' for TCP, then '-P 443' to specify port -

$ mtr -c 10 -w -r -z -T -P 443  www.mytescomobile.com
                                                      Loss%  Snt   Last   Avg  Best  Wrst StDev
1. AS???    My-home-router                             0.0%   10    0.3   0.3   0.2   0.4   0.0
2. AS???    My-ISPs-gateway                            0.0%   10    5.8   5.8   5.6   5.9   0.1
3. AS???    My-ISPs-router                             0.0%   10    5.9   5.8   5.6   6.0   0.1
4. AS???                                             100.0%   10    0.0   0.0   0.0   0.0   0.0
5. AS25180  ser007307.ixhs.uk.exponential-e.net       10.0%   10   3043 790.4   6.1  3043  1313
6. AS25180  83-244-249-251.cust-83.exponential-e.net   0.0%   10    6.9   7.0   6.8   7.1   0.1
7. AS???                                             100.0%   10    0.0   0.0   0.0   0.0   0.0
8. AS25180  83-244-249-17.cust-83.exponential-e.net    0.0%   10    7.5   7.9   7.4   8.9   0.4

[#15]

Following @outcast  and @Dan_the_Van 's posts above, I'm just going to sit and watch this one, it appears everything stops at exponential-e ?