cancel
Showing results for 
Search instead for 
Did you mean: 

8 days & waiting for a reply from a support email

mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

8 days & waiting for a reply from a support email

OK - I submitted a support request on Tuesday 13 September - still nothing.

What is wrong Plusnet? - you used to be so quick and good! My (supposedly) super fast broadband is worse than dial up used to be, I've waited 8 days for a reply about my website on your CCGI server - I wanted to get this live last week for a meeting last Thursday! - once upon a time I recommended you to friends, now I'd be embarrassed to!

 

What happened to that great support I experienced when I joined you about 8 years ago.

 

To top it all I have the worst internet in the street!

5 REPLIES 5
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: ‎20-08-2016

Re: 8 days & waiting for a reply from a support email

Hi as far as I'm aware plusnet support don't have email support

 

How was the support request raised?

 

mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

Re: 8 days & waiting for a reply from a support email

Via the member centre - it had a link to email a support question.

 

I've sent questions in before and had replies!

thanks for your reply - I'm fuming and almost had it with plusnet - who were so good when I joined them years ago!

 

geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: ‎20-08-2016

Re: 8 days & waiting for a reply from a support email

This is a  courtesy checkup to see if you have had a reply to your query if not the best way to get this sorted out quickly will be to contact the live chat team at www.plus.net/contact

 

sorry for the delay between my response I would have assumed a member of plusnet staff would have picked this up on here.

James 

mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

Re: 8 days & waiting for a reply from a support email

Hi

I still haven't had a reply. I spoke via chat (after a 30 minute wait) on Friday. They organised for someone to phone me at 10am yesterday - no call!

I have posted my question elsewhere in the forum, it's now been nearly two weeks and also now I don't have a live website.

This is what I need help with:

pointing domain (registered by plusnet) to ccgi server help

Hi

 

I have a wordpress website sitting on the ccgi server.

My domain.co.uk is registered with plusnet, however, I did have it pointed to a wix website via dns.

I now want it to point to my wordpress site at ccgi.myname.plus.com.

 

I changed the dns records:

a record is now pointing to: 

91.136.8.9 

 


cname record is now pointing to:

ccgi.plus.net. 

 

I've changed the url to mydomain.co.uk in the wordpress database.

Now I'm getting a Not Authorized to View This Page [CFN #0004] error.


Can anyone help please? I spent an hour on chat this morning and they couldn't help me at all - so I decided to just go ahead with the above.

I've taken all the links to the domain off wix.

How much longer do I need to wait for an answer!!!

Thanks

 



geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: ‎20-08-2016

Re: 8 days & waiting for a reply from a support email

Hi there,

At this point I think your options are somewhat limited and I think the only way to move forward with this is to raise a formal complaint here 

James