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530 Login incorrect on FTP to homepages

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

530 Login incorrect on FTP to homepages

After many years without problems I am getting a 530 error.
It first happened a couple of days ago and then rectified itself.
It's happening again now and I can get access to change any files on my website.
Anyone else had anything similar?
[edit] just tried after typing this and got access straight away.
10 REPLIES 10
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: 530 Login incorrect on FTP to homepages

I've just raised a problem to our networks team as I've seen a couple of similar threads recently over on the Usergroup forums and in Usenet.
Prob ID 58353
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: 530 Login incorrect on FTP to homepages

The issue has been found and should be fixed pretty soon, it was caused by part of the data centre move work.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: 530 Login incorrect on FTP to homepages

Thanks Chris - I'll stop fretting now.
Tony
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,875
Thanks: 2,474
Fixes: 168
Registered: ‎04-04-2007

Re: 530 Login incorrect on FTP to homepages

Should now be fixed. Shout up if you encounter the problem again.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

nickonthehill
Newbie
Posts: 3
Registered: ‎23-11-2009

Re: 530 Login incorrect on FTP to homepages

Hi,
I am also experiencing this '530 login incorrect' problem. I have just been recently connected to plus.net.
Details i am using:
username        username@plusdsl.net (my plus net username substituted here)
password          my plus net password
ftp host              ftp.plus.net
port                    21
ftp client            wsftp le
I have raised a ticket with plus.net support but any assistance here so I could fix it sooner would be much appreciated.
Nick
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: 530 Login incorrect on FTP to homepages

Wrong username for ftp! It's the username only without the @plusdsl.net
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
nickonthehill
Newbie
Posts: 3
Registered: ‎23-11-2009

Re: 530 Login incorrect on FTP to homepages

Just tried logging in using the username without the @plusdsl.net, and I get the same 530 login incorrect error . . .
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: 530 Login incorrect on FTP to homepages

Nick,
Unfortunately your account doesn't come with any webspace which is why you're getting the authentication errors. Take a look at our sister company Pay As You Host if you're interested in webspace.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
nickonthehill
Newbie
Posts: 3
Registered: ‎23-11-2009

Re: 530 Login incorrect on FTP to homepages

ah ok thank you for the help !
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: 530 Login incorrect on FTP to homepages

Quote from: nickonthehill
I have just been recently connected to plus.net.

d'oh - I should have spotted that!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)