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4 days over and no action on ticket

samuria
Community Veteran
Posts: 1,577
Thanks: 3
Registered: ‎13-04-2007

4 days over and no action on ticket

My website crewetown.co.uk was taken down for going over the bandwidth its owned by user mwright and hosted on the sister in laws account cgrey. I have raised tickets on both accounts and after over 4 days the site hasnt been put back or the ticket answered. It is ran for a charity/ comunitee group and is causing problems after being a customer for over 12 years its not a good response time
2 REPLIES 2
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,480
Fixes: 168
Registered: ‎04-04-2007

Re: 4 days over and no action on ticket

Give me a few minutes and I'll grab my VPN fob and see if I can unarchive it for you...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,480
Fixes: 168
Registered: ‎04-04-2007

Re: 4 days over and no action on ticket

Done.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵