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norton 2004 help

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norton 2004 help

hi i have recently installed norton system works on my pc when i do a live update to get all latest virus definitions and software for it it comes up witha error saying need to be conected to internet which i am connected. when i try to go to http://www.symantec.com/techsupp or any of there websites it comes up with page cannot be found.

can anyone help

many thanks
4 REPLIES
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norton 2004 help

Do you have kazza or similar installed. If so its the HOST file that is blocking access to the nortons web site. If you start up kazza or similar program there should be a HOST manager included with it (its basicly a list of websites that you dont want to allow connection to to stop adverts and stuff) if you launch the manager you should see a list of sites. You need to remove any listing that has anything to do with symantec and live-update. Once this is done you should be fine.

Andy B.
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norton 2004 help

Also check the liveupdate setting in control panel, these should be set to use I.E Explorer settings not proxy servers etc.
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norton 2004 help

hi thanks for your help i had kazzalite, emule, overnet, and also zonealarm pro installed i couldnt see where to find where it stops any of nortons websites so i unistalled them but still no joy, i have been going to there home page to see if i have fixed it http://www.symantec.com but still comes up with cant find page.

can anyone one help me before i reformat

many thanks
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norton 2004 help

hi thanks for trying to help in the end i did easy way i reformated and it put everying right

many thanks