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newbie: dialing another sip plusnet number unavailable

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newbie: dialing another sip plusnet number unavailable

hi

i've just got voip xlite set up on my lappie.. i can dial a landline number ok and it connects etc..

i try and dial another plusnet sip number, but it says its unavailable.. the other person rang my sip number and they got the same prob.. the only diff i can think of it that they have a router with a phone attached whereas i'm using xlite through the laptop..

any ideas on how to get this working?

also if i call another plusnet sip number are these calls free? or do they come out of your data download limit?

thanks
c