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help with webmail

Julie
Grafter
Posts: 791
Registered: 28-07-2007

help with webmail

Hi
I am sorry if I am being dumb :roll: but could someone please help me

I have set up another plusnet e-mail on my account and I want to collect e- mail on this account through the web based system here at plusnet...
I have not used webmail before I have set it so all my other accounts go through my e-mail client.
I have received the confirmation and tried to log-in to the new e-mail account but i am getting the message that it doesn't recognise it...please try again

What have I done wrong :?
can anyone help please, many thanks and sorry if I am a pain Wink :?:
7 REPLIES
N/A

help with webmail

You should click the "Mailboxes" link in the left, and enter your username and password in the format.

username+mailboxname

Example julesj+sales

This would corrispand to a mailbox for sales@julesj.plus.com

If it is still failing, I sugest waiting 30 mins, and allowing the password details to full propergate.
Julie
Grafter
Posts: 791
Registered: 28-07-2007

help with webmail

Hi thanks for your reply

I have tried that link and I keep getting this after trying to log in as you suggest
Quote
We were unable to verify your details. Please check your username and password and try again


I had confirmation from you that the mailbox had been set up at 12:41

I will try again later Smiley
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

help with webmail

Philip doesn't work for PlusNet Wink
Julie
Grafter
Posts: 791
Registered: 28-07-2007

help with webmail

Quote
Philip doesn't work for PlusNet Wink


:lol: I know should have said plusnet instead of 'you' my bad :roll: Wink
Julie
Grafter
Posts: 791
Registered: 28-07-2007

help with webmail

Hi

sorry still getting this
Quote
We were unable to verify your details. Please check your username and password and try again


How long should I wait as I said I had the e-mail confirmation from plusnet at 12:41 :?:
Thanks
N/A

help with webmail

Conidering the length of time, I sugest raising a link:contact us ticket now.

[Fixed my own link]
Julie
Grafter
Posts: 791
Registered: 28-07-2007

help with webmail

Thanks for your reply, will do Smiley