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Will it be able to cantact Custommer Support?

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Will it be able to cantact Custommer Support?

First of all, I think that PlusTalk is a great idea. Cheesy But, will it be able to contact custommer support? I.E. Instead of using typed support tickets. I.E. like phoning them but from this?
19 REPLIES
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Will it be able to cantact Custommer Support?

Not initially, nope...
N/A

Will it be able to cantact Custommer Support?

lol oh Sad
N/A

Will it be able to cantact Custommer Support?

i read somewhere that there was going to be a support number set up.

Is this correct?
N/A

Will it be able to cantact Custommer Support?

From a conversation a short time ago, no.

The ability to contact support will be made available along with PSTN breakout. You will have to call the normal support number over it (0845).

AKA, it won't be free.
N/A

Will it be able to cantact Custommer Support?

oh. Will the PSTN support include incoming calls? If so will they be free or cost?
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Will it be able to cantact Custommer Support?

Would be a nice perk, though, to be able to contact Customer Support FOC using PlusTalk.

Surely it's possible? And Plusnet surely won't lose too much money by customers not calling the 0845 number.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Will it be able to cantact Custommer Support?

Quote
In no why are we trying to pull a swift one by keeping customers on the phone to build revenue on an 0845 number!


Apparently they wouldn't! Unless the why isn't a typo!
Community Veteran
Posts: 5,878
Registered: 04-04-2007

Will it be able to cantact Custommer Support?

It's not about making money, its to do with keeping the support calls to a managable level.

Cheaper calls = more calls = more agents needed = more wages.

Calling Plusnet support hardly breaks the bank and lets face it if you need to call them that much you would be spending time looking for a new ISP rather than getting voip with your current one.

Chris
N/A

Will it be able to cantact Custommer Support?

0845 numbers are evil
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Will it be able to cantact Custommer Support?

why? especially in this case they save money for people for example geographic number for PN is in sheffield how many of PN's customers are in Sheffield?
Superuser
Superuser
Posts: 2,519
Thanks: 219
Fixes: 5
Registered: 06-04-2007

Will it be able to cantact Custommer Support?

But how many people have included minutes on there mobile that can call geographic numbers for free, but have to pay for 0845 number!!!

Phil
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Will it be able to cantact Custommer Support?

spose
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Will it be able to cantact Custommer Support?

I have inclusive minutes on my O2 Mobile Phone and I can call 0845 for free.

Also 0800, geographical numbers, voicemail and the 123 talking clock - all within my inclusive minutes.

I have used the Plusnet 0845 dialup number to dialup Plusnet from my laptop via Bluetooth and Mobile Phone. Spent an hour online (excrutiatingly slowly) and paid not a penny!
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Will it be able to cantact Custommer Support?

Alright for some (though I can hardly talk of to florida on the 4th July not to disney though :-( ), I am on virgin PAYG for my mobile, switched from O2 as they kept getting more and more expensive.