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Which Ratings For Broadband

Tally
Grafter
Posts: 29
Registered: 31-07-2007

Which Ratings For Broadband

Customer satisfaction ranked by score
Broadband: Customer verdicts
Broadband ISP Very satisfied customers
Bulldog (38) 5%
Sky Broadband (56) 20%
Orangea (859) 21%
AOL Europe (1022) 22%
Homecall (37) 22%
NTL (1507) 22%
Talk Talkb (316) 22%
Supanet (47) 26%
Tiscali (724) 26%
PlusNet (487) 30%
UK Online (43) 30%
BT (2399) 31%
One.Tel (106) 32%
Pipex (375) 33%
Metronet (116) 36%
Force9 (50) 38%
Freedom2Surf (172) 39%
Madasafish (49) 43%
Virgin Net (361) 43%
Telewest (796) 44%
Tesco (106) 45%
Demon (255) 49%
Nildram (86) 53%
ToucanSurf (34) 53%
Eclipse (132) 57%
Zen Internet (106) 74%
Waitrose (184) 76%
Global (35) 77%

Table notes
Sample size in brackets.aFormally Wanadoo


Moderators note By James (sallyandjames) : Changed title from all Caps. Posting in all Caps is poor netiquette.

Also moved to a more appropriate board for this type of discussion.
link:rules
5 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Which Ratings For Broadband

This:

Quote


PlusNet (487) 30%
Metronet (116) 36%
Force9 (50) 38%



Amuses me. It's an interesting point how so few ISP's are above 50% though. I can't possibly imagine that less than half of the customers receiving broadband in the UK are not satisfied with the service they are receiving and as such, I would suggest that the results of this latest survey are meaningless.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Which Ratings For Broadband

Unless I've completely misinterpreted the survey, that is.
sinewave
Grafter
Posts: 297
Registered: 17-08-2007

Which Ratings For Broadband

Quote
<snip>I can't possibly imagine that less than half of the customers receiving broadband in the UK are not satisfied with the service they are receiving <snip>


Can't you?
I am very surprised at that statement James.
suec45
Grafter
Posts: 566
Registered: 02-10-2007

Which Ratings For Broadband

I would definitely say if you asked PLusnet user right now if they were very satisfied, 70% would say no.

Its been problem after problem, new conditions, traffic shapings, limits, throttling etc etc.

Look at my ftp upload today - 4.5k maxiumum. I wont even bother to look at P2P if FTP is that bad.

I keep saying if it doesnt get better, I am leaving, but I am still here and it never gets better, only worse and more limits, shaping.

The only reason I stay is becasue I dont pay the bill and it would be a hassle to change.

I understand the staff are doing their best, so this isnt directed at you, mainly at the companies recent 'No more bandwidth' policy thanks to Share value importance.
Tally
Grafter
Posts: 29
Registered: 31-07-2007

Which Ratings For Broadband

James, the survey was VERY SATISFIED customers...... ;-)