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Voicemail cutting in after incoming calls have been answered

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Voicemail cutting in after incoming calls have been answered

I am a very new user of X-Lite and the Broadband Phone service from PN - Broadband 240. I have installed and set up as per on-line instruction and having read quite a few topics here I think everything is OK - BUT, incoming calls from landline/mobile get cut off after 37 seconds. On my PC X-Lite skin I see "Hung Up", the caller gets my voicemail message "Caller at SIP ID 214 etc etc" and is asked to leave a msg - Why? I've already answered the call, we've been talking for 37 seconds then voicemail cuts in. Any ideas, have I missed something?