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Support not responding

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Support not responding

I have followed the setup guide for x-Lite but cannot connect.

First attempt at getting Support to assist reulted in them sending me a link to plus net. I reconfigured just in case this was the issue. It doesn't appear to be!

The error message I receive is ' Error 479 - we don't accept private IP contacts'

Whilst I cannot fix the problem I wonder if the username should be a name or the account number?

I'm also not sure whether I should be using sip.force9.net as the domain.

Can anyone help me?? :?: :?: :?: