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Speedtouch 716WL -anyone got it working ?

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Speedtouch 716WL -anyone got it working ?

Got a ST 716WL with 2 Voip ports - service logs in fine, get a dialtone and can do echotest from handset but when i try to call from another phone to the 0845 number assigned- it goes straight to voicemail.
4 REPLIES
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Speedtouch 716WL -anyone got it working ?

I got the same hardware and same problem!
Pendragon
Rising Star
Posts: 425
Thanks: 3
Fixes: 1
Registered: 07-04-2007

Speedtouch 716WL -anyone got it working ?

I'm probably way off the mark and I expect you have already read this but there is an installation guide for your router here
http://www.plus.net/support/adsl/speedtouch716_setup_guide.shtml?pn_session=59b12237e63ef0f62e236fb6...

Part way down the page I did notice the VoIP settings.
There is a port 5060 used and if your using Windows XP the firewall has a nasty habit of blocking incoming ports.

You may have to open the port to allow the connection.

Just a thought.
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Speedtouch 716WL -anyone got it working ?

There's no XP to it. The router plugs right into the ADSL port, and has phone ports on the back. You don't even need a PC (only to configure it)!

It all works well, apart from incoming calls going straight to voicemail Sad
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Speedtouch 716WL -anyone got it working ?

Well my ticket has been open with technical support for 2 weeks now, 1 week ago they confirmed the problem by configuring their own st716wl on my number - since then the ticket just bounces around the company with no resolution.