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Some "fun" findings

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Some "fun" findings

http://www.technewsworld.com/story/Most-Home-PC-Users-at-Risk-for-Attack-37579.html


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The bulk of home PC users are largely open to attack through the Internet, with nearly half of all broadband Latest News about Broadband connections running without a firewall, nearly 70 percent without updated antivirus protection, four in five users with spyware or adware on their machines, and nearly 90 percent of those victims unaware of the compromise.


Now that is totaly unacceptable in this day and age, how can they get away with it!!! all they do is hamper those that DO take care of their pcs with bad traffic Sad

Buz
32 REPLIES
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Some "fun" findings

That makes for depressing reading, but the need to educate people that need to have a firewall and anti-virus software goes on.
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Some "fun" findings

One of the hardest factors I have found in trying to sell services is cost.

I usualy flog AVG 7, at £23 per computer, for two year licences. That is only the AV. The comes the firewall.

After that, comes support. That is where in my job, it becomes hard. The more it costs, the less people want it, even if it is more than just a very good idea.
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Some "fun" findings

I agree with you Phil, but there are also plenty of free solutions out there which are very good, like Kerio, Outpost, Zone Alarm, to name but a few.
You can also get free anti-virus software as well.

So the list of excuses for not installing this software is falling all the time. A large amount of the problems apart from costs, is the support factor. Firewalls and anti-virus software present a whole new level of jargon to learn and understand, which many people don't want or don't understand. Although this software is getting easier to use all the time, it still needs to retain it's core functionaity which at the heart of it, requires some knowledge to use.

Hence my comment on education.

Aaron
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Some "fun" findings

Aaron.

I agree, and where possible, I always supply them free on CD.

However, when you buy what you pay for. Great products, but no support.

It's hard enough telling people that with there purchase, they ring XXXX for support on there product. AKA, they come to me. Free leaves me as the only contact.

I can't make money, unless I am free to sell new, rather than support old under contract.
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Some "fun" findings

Would it be possible to give away a free CD with all the new customers ADSL kit such that you get

CD : Drivers for your router / modem
CD : Free fun exiting protection, such as NOD32? and AVG free. Then give them the help menues and say if they want help with them come to THESE forums, that way it removes the need for training the support monkeys and allows the user base here to do it for them. And hey, it would be what, 30p increase on the outcost of the box (ie for the CD its self) and about 30 mins of some ones time to download the software and create the CD image.

This way all new PN subscribers will be going online WITH an AV and a firewall (you could even get the firewall preconfigered so they can have basic net).

Surly that is a cost effective (will reduce the PN bw considerably) solution for such little effort on the PN side ?

Buz
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Some "fun" findings

It's an interesting idea.

But as I found, the costs don't relate to the distribution. They come from the development phase.
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Some "fun" findings

development :

google free AV (nod32 i think is free? gadget wanna correct me on this?)
or AVG

then just add sygate personal firewall along wtih it or ZA or tiny firewall or any of th other free ones out there

i mean, for about at MOST an hour of some ones time at plusnet (of even i could do it) you would have a package that would solve about 20% of the problems posted on this board alone, and make every one happier as they wouldnt keep gettin traffic abuse by other PN customers.

Buz
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Some "fun" findings

Sadly Andy,

NOD32 isn't free, at last look it costs £23.00 + Vat .

Yes we need to get everyone using a firewall, but judging bycomments made in a discusions on this forum about this matter, there will always be some who feel they don't need one, and that they alone can just use some anti-virus software, and XP Patches, and that will be enough. Fools.

In addition many want to use P2P software and cannot understand or have the patience to setup their firewall to cope with it. They also claim it will slow their downloads down massively. Other are gamers, they can't or don't setup their firewalls, they go on about pings and how it affects it etc. etc. A properly setup firewall won't really affect game play but will protect them.

I could go on, but I don't see any point.

Phil, is this your own company? what exactly do you sell?

Aaron
lowry
Grafter
Posts: 478
Registered: 08-04-2007

Some "fun" findings

It does make quite depressing reading and it would go someway to explaining the number of hits my firewall gets every day. However, for people 'in the know', it is often too easy to scoff at a novice user and ridicule them for not having sufficient protection. Proper Internet security education is what is needed - I think it should be a legal requirement for computer retailers (such as PCWorld where many novices will shop) to warn users about internet security and to inform them of the need to install Anti-Virus & Firewall software.

I'd like to see an end to trial versions of anti-virus software that come pre-installed on computers nowadays. These just confuse the user and put them off. If you knew little about computers you would just see anti-virus software on your pc and leave it there - I know several people with 3 year old pcs who thought their McAfee VirusScan 90 day trial was protecting them.

If I ever need to clean up someone's computer I direct them to petervaughan's security software tutorial here aswell - as it is a very good piece of work.

matt Wink
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Some "fun" findings

I offer this as a free service with everyone i refer. Set them all up with a proper firewall, some antivirus software, all the latest security updates and clean them out of spyware....
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Some "fun" findings

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However, for people 'in the know', it is often too easy to scoff at a novice user and ridicule them for not having sufficient protection.


Yes and no, is what I feel. If a person asks for help or advice, I don't seem them being scoffed at, but those are either ignorant or maybe have a lack of knowledge, then yes I could see how this might happen.

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I'd like to see an end to trial versions of anti-virus software that come pre-installed on computers nowadays


I actually think this would be a backward step, while it's annoying that they don't last very long, it introduces the concepts and software to people, without which many people might not realise they are needed and thus wouldn't use them.
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Some "fun" findings

I think he means up the cost of the computer by £30 (woah what a lot on top of that new £1500 pc you just got) and get the full retail version of the program instead of some free 90 day trial.

I stand corrected on NOD however AVG is still free and easy to install. So thats the AV outa the way, thrue on the firewall, however if you deploy a setup file with the firewall that will config it to accept the normal things, and then give a nice easy to follow tutorial on how to config it for what you want, along with a reference for what the most common ports are and stuff and what they do. If no one at PlusNet has the time for this, will you lot ateast accept a concept iso from me with a base tutorial for consideration?

(btw it would include AVG / Kiro / Adaware / Spybot search and distroy and documentation on them)

Buz
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Some "fun" findings

AVG is no longer free either.

As from Dec 31st, AVG will no longer support it or supply updates.

People seem to think that because it is free to use, and supply, that makes it 100% free. Not true.

As I said before, the development is the costly feature. You have to sit and make, or copy and collate any tutorial material you produce. You have to design and test every aspect, so that your not called up by evey person you supply to, asking why your disk doesn't work.

Again, people don't like to pay £30 on top of the price. Yes, it is a small figure. But that is for only 12 months of updates. Come 12 months later, they see they have to pay more money. Why would you want to do that.

It's nothing to do with the supply of the software. That can be done easily. It is still an educational issue. You still need to make sure they understand the point of spending another £30 in 12 months.
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Some "fun" findings

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It's nothing to do with the supply of the software. That can be done easily. It is still an educational issue. You still need to make sure they understand the point of spending another £30 in 12 months.


Totally and it's the biggest headache. It's not helped when discussions take place on forums, and people chip in saying they aren't need. It must be so confusing for some people, who do you follow?

I do feel if they are going to bundle in Anti-Virus etc. software that it should be for the full 12 months, but once that's up, as Phil said. How do you convince that person to pay for another 12 months, espcially when they might not see anything that makes them believe they need this software. For example, a firewall, if it's been running on their machine for 12 months. They might not have checked the logs, and from their perspective what has it done for them. Nothing that they can see, other than a few popups.

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however if you deploy a setup file with the firewall that will config it to accept the normal things, and then give a nice easy to follow tutorial on how to config it for what you want, along with a reference for what the most common ports are and stuff and what they do. If no one at PlusNet has the time for this, will you lot ateast accept a concept iso from me with a base tutorial for consideration?


In the case of Kerio and some other firewalls, there are number of firewall config files already out there, which cover 99% of what people will need. The problem comes when you need to cover specialist setups, such as UPnP etc. and we've not even started on hardware firewalls.
As for doing a tutorial, PM me your ideas, and I'll raise it with the rest of the tutorial team.

Aaron