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Plusnet through O Express

N/A

Plusnet through O Express

Alright all!! Recently directed my mail through OE for ease, however i notice it takes sometime, up to 40mins sometimes, to recieve and send emails despite OE checking for new mesages every 60secs, any ideas? i am at a loss! Cheesy Cheers!
4 REPLIES
N/A

Plusnet through O Express

This could be because of the recent problems with the email servers - see the Service Status for more information on this.

If you could post the headers of any emails which are being received late then that would help track down the problem. To do this:
[list=1]1. Right click an email which you have received (which has been received late)
2. Click "Properties"
3. Click the "Details" tab at the top of the window
4. Copy the contents of the "Internet headers for this message" box into a reply post.[/listShocked]
Thanks.
N/A

Plusnet through O Express

I have a lot but here is one:

Return-Path: <deborahsmith35@hotmail.com>
Delivered-To: ta_plusn-taz121-taz121@taz121.plus.com
Received: (qmail 89641 invoked from network); 23 Jan 2004 19:29:26 -0000
Received: from unknown (HELO ptb-mxcore03.plus.net) (212.159.14.217)
by ptb-mailstore02.plus.net with SMTP; 23 Jan 2004 19:29:26 -0000
Received: from law9-f65.law9.hotmail.com ([64.4.9.65] helo=hotmail.com)
by ptb-mxcore03.plus.net with esmtp (Exim) id 1Ak6ze-000FU0-BI
for taz121@taz121.plus.com; Fri, 23 Jan 2004 19:29:26 +0000
Received: from mail pickup service by hotmail.com with Microsoft SMTPSVC;
Fri, 23 Jan 2004 11:29:24 -0800
Received: from 62.254.18.55 by lw9fd.law9.hotmail.msn.com with HTTP;
Fri, 23 Jan 2004 19:29:24 GMT
X-Originating-IP: [62.254.18.55]
X-Originating-Email: [deborahsmith35@hotmail.com]
X-Sender: deborahsmith35@hotmail.com
From: "deborah smith" <deborahsmith35@hotmail.com>
To: taz121@taz121.plus.com
Bcc:
Subject: reShocked2 txts
Date: Fri, 23 Jan 2004 19:29:24 +0000
Mime-Version: 1.0
Content-Type: text/plain; format=flowed
Message-ID: <Law9-F65pnuYVSGRqGb0003505d@hotmail.com>
X-OriginalArrivalTime: 23 Jan 2004 19:29:24.0381 (UTC) FILETIME=[354364D0:01C3E1E7]

Thansk a lot
N/A

Plusnet through O Express

Hmm, looking at that it seems as if there are no problems with the email getting through the servers. The way to read headers like that is from the bottom up, as that shows it's path from sender to you. If you look at the times it is getting through within 2 seconds. However the service status posting says the following:

Quote
These delays are being caused by an issue with our data storage platform, whereby the mail servers are unable to write mail to the disks quickly enough and queues are forming. This means, while our mail servers are accepting mail without difficulty, their ability to write it to customers mailboxes is being impaired.


If this was the problem you were experiencing, the headers wouldn't show any delays as far as I know.

To sum it all up: it looks as if you are suffering from the problem which PlusNet have reported, and are trying to fix. However my conclusion could be wrong, maybe someone else could confirm or deny it?
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Plusnet through O Express

The problem is it gets to the mail core fine and gets passed around the servers - so the headers don't show any delay. Its the final server that writes it the to the mailstore disks thats the problem and as I siad, this doesn't show in the headers.