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Permission denied when uploading website

TillyBean
Newbie
Posts: 2
Registered: 23-06-2007

Permission denied when uploading website

Hello, I'm new to PlusNet and really enjoying having broadband access.

I am trying to put my website on the server using "Fetch". I can connect to the server OK but when I try to transfer files I get a message telling me that permision is denied.

I have also logged onto ftp://ftp.plus.net with IE and also Safari and tried to drag the files to the site. I then get a message telling me ""htdocs" cannot be modified"

This is so frustrating, could someone please tell what I am doing wrong?

TIA

Julie
2 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Permission denied when uploading website

As you are a new user I suspect something went wrong when PlusNet created your webspace.

You need to raise a contact us ticket (link on left under help & support) and explain the permissons on your www webspace may be wrong as you can't upload files to it. Also say you are getting a permission denied error.
TillyBean
Newbie
Posts: 2
Registered: 23-06-2007

Permission denied when uploading website

Thanks, I'll try that.

I've just been reading the FAQs and it says it could be because the site is too busy and to just keep trying. Or less helpfully – the administrater doesn't want me to upload certain files, (I have nothing contentious on my site).