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'Login Failed', '407 Proxy Error'

N/A

'Login Failed', '407 Proxy Error'

Hi, I recently signed up for the 'anytime' plustalk package, however the softphone i use (x-lite) gives me the message 'Login failed, contact netowrk admin', i have raised the issue with the plusnet customer suport team and they dont seem to know why its doing this, i have followed the setup page word for word and for a while it did work. any ideas?

thanks
19 REPLIES
N/A

'Login Failed', '407 Proxy Error'

Hi there,

i dont know how much you have gone thru with the CSC, but have you tried using it with your firewall disabled.

On boot, X-lite should give a message somthing like discovering firewall then the proxy login should be discovered an after that successful login should ocurr.

Initially it sounds like a firewall issue either software or hardware based.
N/A

'Login Failed', '407 Proxy Error'

Thanks, The firewall on my computer and modem/router is dissabled, i have contacted customer support 3 / 4 times about it now and i have heard nothing, i have also tried reinstalling the x-lite softphone, i went thru the setting in the menu as i was on the phone to an adviser and i still have had no luck..Sad

any ideas?
N/A

'Login Failed', '407 Proxy Error'

Hi there,

With the X-lite software running on your desktop, press your F9 key on the keyboard and that will bring up the log.

Copy and paste the log here and we'll have a look.

Verify also that your username and password are correct and are using the correct case.

Hopefully the log will give some indication of where the problem lies.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

'Login Failed', '407 Proxy Error'

Hi,

I don't know what the problem is, but I've been able to replicate it so it's somewhere our side. I've sent a ticket on to the VoIP gurus on our side to look into it for you.
N/A

'Login Failed', '407 Proxy Error'

Hi, Thanks... i didnt know how much of the log to copy and paste so i copied most of it... here it is...


© 2005 CounterPath Solutions Inc. All rights reserved.
X-Lite release 1105x build stamp 21407
License key: FB4BDABEE0AB4CE383211D122E3D194C

Established SIP protocol listen on: 10.0.0.5:5060

Discovered Full Cone NAT Firewall

SIP: 10.0.0.5:5060
RTP: 10.0.0.5:8000
NAT: 84.92.143.54

PROXY#0: 84.92.5.189:5060

PROXY#0: 84.92.0.75:5060

PROXY#0: 84.92.0.76:5060

PROXY#0: 84.92.5.190:5060


SEND TIME: 93737273
SEND >> 84.92.5.190:5060
REGISTER sip:howe373.plus.com SIP/2.0
Via: SIP/2.0/UDP 84.92.143.54:5060;rport;branch=z9hG4bK8CA69E165B4A40DDBBA5FF4381E8ADE4
From: Daniel Howe <sip:208441@howe373.plus.com>;tag=3455517114
To: Daniel Howe <sip:208441@howe373.plus.com>
Contact: "Daniel Howe" <sip:208441@84.92.143.54:5060>
Call-ID: 4C35AF38ABA246E1B43F32BD54203B44@howe373.plus.com
CSeq: 32264 REGISTER
Expires: 1800
Max-Forwards: 70
User-Agent: X-Lite release 1105x
Content-Length: 0


RECEIVE TIME: 93737324
RECEIVE << 84.92.5.190:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.0.0.5:5060;rport=5060;branch=z9hG4bK8CA69E165B4A40DDBBA5FF4381E8ADE4
From: Daniel Howe <sip:208441@howe373.plus.com>;tag=3455517114
To: Daniel Howe <sip:208441@howe373.plus.com>
Call-ID: 4C35AF38ABA246E1B43F32BD54203B44@howe373.plus.com
CSeq: 32264 REGISTER
Server: Plusnet-SIP Router (0.7.2 (i386/linux))
Content-Length: 0
Warning: 392 84.92.5.190:5060 "Noisy feedback tells: pid=16032 req_src_ip=84.92.143.54 req_src_port=5060 in_uri=sip:howe373.plus.com out_uri=sip:howe373.plus.com via_cnt==1"


RECEIVE TIME: 93737327
RECEIVE << 84.92.5.190:5060
SIP/2.0 407 Proxy Authentication Required
Via: SIP/2.0/UDP 10.0.0.5:5060;rport=5060;branch=z9hG4bK8CA69E165B4A40DDBBA5FF4381E8ADE4
From: Daniel Howe <sip:208441@howe373.plus.com>;tag=3455517114
To: Daniel Howe <sip:208441@howe373.plus.com>;tag=1d5db9f8d42fd00c7c4d2421577a533b.08f3
Call-ID: 4C35AF38ABA246E1B43F32BD54203B44@howe373.plus.com
CSeq: 32264 REGISTER
Proxy-Authenticate: Digest realm="howe373.plus.com", nonce="43ef490d89c79fcff460b0ffd24daa6900ed67d0", qop="auth"
Server: Plusnet-SIP Router (0.7.2 (i386/linux))
Content-Length: 0
Warning: 392 84.92.5.190:5060 "Noisy feedback tells: pid=16032 req_src_ip=84.92.143.54 req_src_port=5060 in_uri=sip:howe373.plus.com out_uri=sip:howe373.plus.com via_cnt==1"


SEND TIME: 93737330
SEND >> 84.92.5.190:5060
REGISTER sip:howe373.plus.com SIP/2.0
Via: SIP/2.0/UDP 84.92.143.54:5060;rport;branch=z9hG4bK88BA32B1D63D4E34A0AF34B0DA9AEA89
From: Daniel Howe <sip:208441@howe373.plus.com>;tag=3455517114
To: Daniel Howe <sip:208441@howe373.plus.com>
Contact: "Daniel Howe" <sip:208441@84.92.143.54:5060>
Call-ID: 4C35AF38ABA246E1B43F32BD54203B44@howe373.plus.com
CSeq: 32265 REGISTER
Expires: 1800
Proxy-Authorization: Digest username="208441",realm="howe373.plus.com",nonce="43ef490d89c79fcff460b0ffd24daa6900ed67d0",response="13e8b1721cb86dc6472d95c7c196a040",uri="sip:howe373.plus.com",qop=auth,cnonce="B444BA880DB543E09FB759E61342A0D5",nc=00000001
Max-Forwards: 70
User-Agent: X-Lite release 1105x
Content-Length: 0


RECEIVE TIME: 93737386
RECEIVE << 84.92.5.190:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.0.0.5:5060;rport=5060;branch=z9hG4bK88BA32B1D63D4E34A0AF34B0DA9AEA89
From: Daniel Howe <sip:208441@howe373.plus.com>;tag=3455517114
To: Daniel Howe <sip:208441@howe373.plus.com>
Call-ID: 4C35AF38ABA246E1B43F32BD54203B44@howe373.plus.com
CSeq: 32265 REGISTER
Server: Plusnet-SIP Router (0.7.2 (i386/linux))
Content-Length: 0
Warning: 392 84.92.5.190:5060 "Noisy feedback tells: pid=16031 req_src_ip=84.92.143.54 req_src_port=5060 in_uri=sip:howe373.plus.com out_uri=sip:howe373.plus.com via_cnt==1"


RECEIVE TIME: 93738681
RECEIVE << 84.92.5.190:5060
SIP/2.0 407 Proxy Authentication Required
Via: SIP/2.0/UDP 10.0.0.5:5060;rport=5060;branch=z9hG4bK88BA32B1D63D4E34A0AF34B0DA9AEA89
From: Daniel Howe <sip:208441@howe373.plus.com>;tag=3455517114
To: Daniel Howe <sip:208441@howe373.plus.com>;tag=1d5db9f8d42fd00c7c4d2421577a533b.7486
Call-ID: 4C35AF38ABA246E1B43F32BD54203B44@howe373.plus.com
CSeq: 32265 REGISTER
Proxy-Authenticate: Digest realm="howe373.plus.com", nonce="43ef490f3f24572aa0cf8e99056d393c35e8109b", qop="auth"
Server: Plusnet-SIP Router (0.7.2 (i386/linux))
Content-Length: 0
Warning: 392 84.92.5.190:5060 "Noisy feedback tells: pid=16031 req_src_ip=84.92.143.54 req_src_port=5060 in_uri=sip:howe373.plus.com out_uri=sip:howe373.plus.com via_cnt==1"
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

'Login Failed', '407 Proxy Error'

You appear to be using the wrong username. The username for authentication should be 'plustalk' but you appear to be using your SIP id.
N/A

'Login Failed', '407 Proxy Error'

thanks but i have tried plustalk... but the customer adviser told me to try my SIP ID... either way it doesnt work with any of them.

Thanks
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

'Login Failed', '407 Proxy Error'

You should definetly be using plustalk...

What do the logs say if you use "plustalk"?

This may seem a stupid question, but you are using your correct password?
N/A

'Login Failed', '407 Proxy Error'

What STUN server have you got configured for your voip phone to use?
Nick_Russell
Grafter
Posts: 553
Registered: 10-05-2007

'Login Failed', '407 Proxy Error'

I use Voipfone and had a similar error. 407 error could be wrong user name or password or proxy server problem.

Simple solution for me was to add an entry in NAT field. For me it was to use the setting "Outbound proxy = nat.voipfone.co.uk:5065". Don't know what PlusTalk's settings will be but I guess similar.

I assume you have SIP Port = 5060?
domcaz
Newbie
Posts: 2
Registered: 30-07-2007

sme problem

Hi,

I have the exact same problem as Howe...

Anyone found a solution yet?

Thanks,

Dom
N/A

'Login Failed', '407 Proxy Error'

same here just signed up initially said error 407 now just says Login failed contact Network admin

my log

© 2005 CounterPath Solutions Inc. All rights reserved.
X-Lite release 1105x build stamp 21407
License key: FDB16141A510406CA81DFA1AB215E2E2

Established SIP protocol listen on: 80.229.252.97:5060

Discovered Restricted Firewall

SIP: 80.229.252.97:5060
RTP: 80.229.252.97:8000
NAT: 80.229.252.97

PROXY#0: 84.92.0.75:5060

PROXY#0: 84.92.5.189:5060

PROXY#0: 84.92.5.190:5060

PROXY#0: 84.92.0.76:5060


SEND TIME: 3005091
SEND >> 84.92.0.76:5060
REGISTER sip:johnss99.plus.com SIP/2.0
Via: SIP/2.0/UDP 80.229.252.97:5060;rport;branch=z9hG4bK007610800DCA4818B77D857A848A76A3
From: johns99 <sip:plustalk@johnss99.plus.com>;tag=3818145643
To: johns99 <sip:plustalk@johnss99.plus.com>
Contact: "johns99" <sip:plustalk@80.229.252.97:5060>
Call-ID: BE904F4B76954DEBA2C1FBB4E186CAFE@johnss99.plus.com
CSeq: 6738 REGISTER
Expires: 1800
Max-Forwards: 70
User-Agent: X-Lite release 1105x
Content-Length: 0


RECEIVE TIME: 3005125
RECEIVE << 84.92.0.76:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 80.229.252.97:5060;rport=5060;branch=z9hG4bK007610800DCA4818B77D857A848A76A3
From: johns99 <sip:plustalk@johnss99.plus.com>;tag=3818145643
To: johns99 <sip:plustalk@johnss99.plus.com>
Call-ID: BE904F4B76954DEBA2C1FBB4E186CAFE@johnss99.plus.com
CSeq: 6738 REGISTER
Server: Plusnet-SIP Router (0.7.2 (i386/linux))
Content-Length: 0
Warning: 392 84.92.0.76:5060 "Noisy feedback tells: pid=4375 req_src_ip=80.229.252.97 req_src_port=5060 in_uri=sip:johnss99.plus.com out_uri=sip:johnss99.plus.com via_cnt==1"


RECEIVE TIME: 3005130
RECEIVE << 84.92.0.76:5060
SIP/2.0 407 Proxy Authentication Required
Via: SIP/2.0/UDP 80.229.252.97:5060;rport=5060;branch=z9hG4bK007610800DCA4818B77D857A848A76A3
From: johns99 <sip:plustalk@johnss99.plus.com>;tag=3818145643
To: johns99 <sip:plustalk@johnss99.plus.com>;tag=5f540b84c666d3bb8d61b46499111ad5.c387
Call-ID: BE904F4B76954DEBA2C1FBB4E186CAFE@johnss99.plus.com
CSeq: 6738 REGISTER
Proxy-Authenticate: Digest realm="johnss99.plus.com", nonce="4432dfdb871ca7da40d42f76f5c462b2476cf916", qop="auth"
Server: Plusnet-SIP Router (0.7.2 (i386/linux))
Content-Length: 0
Warning: 392 84.92.0.76:5060 "Noisy feedback tells: pid=4375 req_src_ip=80.229.252.97 req_src_port=5060 in_uri=sip:johnss99.plus.com out_uri=sip:johnss99.plus.com via_cnt==1"


SEND TIME: 3005132
SEND >> 84.92.0.76:5060
REGISTER sip:johnss99.plus.com SIP/2.0
Via: SIP/2.0/UDP 80.229.252.97:5060;rport;branch=z9hG4bKE2B5EADE13CB40E2B59ADAA731A55972
From: johns99 <sip:plustalk@johnss99.plus.com>;tag=3818145643
To: johns99 <sip:plustalk@johnss99.plus.com>
Contact: "johns99" <sip:plustalk@80.229.252.97:5060>
Call-ID: BE904F4B76954DEBA2C1FBB4E186CAFE@johnss99.plus.com
CSeq: 6739 REGISTER
Expires: 1800
Proxy-Authorization: Digest username="plustalk",realm="johnss99.plus.com",nonce="4432dfdb871ca7da40d42f76f5c462b2476cf916",response="472dcde77f1c7921c99267ee9781f301",uri="sip:johnss99.plus.com",qop=auth,cnonce="C07D582CB6864FB7A334479C49C4528D",nc=00000001
Max-Forwards: 70
User-Agent: X-Lite release 1105x
Content-Length: 0


RECEIVE TIME: 3005172
RECEIVE << 84.92.0.76:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 80.229.252.97:5060;rport=5060;branch=z9hG4bKE2B5EADE13CB40E2B59ADAA731A55972
From: johns99 <sip:plustalk@johnss99.plus.com>;tag=3818145643
To: johns99 <sip:plustalk@johnss99.plus.com>
Call-ID: BE904F4B76954DEBA2C1FBB4E186CAFE@johnss99.plus.com
CSeq: 6739 REGISTER
Server: Plusnet-SIP Router (0.7.2 (i386/linux))
Content-Length: 0
Warning: 392 84.92.0.76:5060 "Noisy feedback tells: pid=4371 req_src_ip=80.229.252.97 req_src_port=5060 in_uri=sip:johnss99.plus.com out_uri=sip:johnss99.plus.com via_cnt==1"


RECEIVE TIME: 3006217
RECEIVE << 84.92.0.76:5060
SIP/2.0 407 Proxy Authentication Required
Via: SIP/2.0/UDP 80.229.252.97:5060;rport=5060;branch=z9hG4bKE2B5EADE13CB40E2B59ADAA731A55972
From: johns99 <sip:plustalk@johnss99.plus.com>;tag=3818145643
To: johns99 <sip:plustalk@johnss99.plus.com>;tag=5f540b84c666d3bb8d61b46499111ad5.db37
Call-ID: BE904F4B76954DEBA2C1FBB4E186CAFE@johnss99.plus.com
CSeq: 6739 REGISTER
Proxy-Authenticate: Digest realm="johnss99.plus.com", nonce="4432dfdc63de5ad8922a427a0c60fd0316f29664", qop="auth"
Server: Plusnet-SIP Router (0.7.2 (i386/linux))
Content-Length: 0
Warning: 392 84.92.0.76:5060 "Noisy feedback tells: pid=4371 req_src_ip=80.229.252.97 req_src_port=5060 in_uri=sip:johnss99.plus.com out_uri=sip:johnss99.plus.com via_cnt==1"

Thanks a lot in advance for any help!
N/A

Having the same problem here

Can not log in either contacted support who said there is are issue with Plustalk and their engineers would be working on it shortly, that was 2 days ago so as I am new to plus net I do not how long "shortly" is with them,

Even my 0845 number will not work so there must be something down along the line.
N/A

'Login Failed', '407 Proxy Error'

shortly means today or in the next 6 months!