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E-mail to AOL accounts


E-mail to AOL accounts

I've just started to have every email I send to an aol account returned when it has been working ok before.
I have read some other postings on this subject and realise it's aol's anti spam policy that is doing this.
Problem is that although I'm reading that to fix this I have to send any aol email through plusnet own host, I don't know how to set this.
In my outlook express accounts setup I have as my outgoing smtp server, I thought that was sending it through the plusnet host.
I know I'm being a bit thick here but could anyone give me step by step instructions on how to fix this problem please?

Thanks a lot,


[Moderators note (by Thomas): Topic moved to a better forum.]

E-mail to AOL accounts

If you have set in Outlook Express then you are using the right system.

The problems talked of in other posts are to do with running your own mail server. AOL block mail from this as noted to prevent spam. They limit which systems are allowed to send them.

This doesn't mean you can't send mail. What it does mean is that your mail must pass through certain systems.

The PlusNet mail system is one of these, so should be allowed.

Have you checked the exact message bounced back to you?

It may not be the Anti-spam system but another error causing this. Posting the error here (remove e-mail addresses if needed) and we may be able to help more.

If you do beleive that your e-mail is being blocked for the wrong reasons, the you should raise it using a link:contact us ticket.
Posts: 5,852
Registered: 04-04-2007

E-mail to AOL accounts

From The Customer Feedback Newsgroup:


My first suspicion is that AOL in their infinite wisdom have incorrectly
blocked which is at this end. I would
also tend to believe that the reason for this is just an error on AOL's
behalf and I expect that we can get the listing reversed as soon as we
contact them.

A quick win while this gets clarified and turned around would be to send
your email to AOL using our web mail systems.

Best Regards,

Dave Watson

E-mail to AOL accounts

A quick win?

That could take forever.

We have just finished a 3 month battle with AOL to get a block overturned. Another problem is still ongoing.

All the best to PlusNet if they get this resolved.

E-mail to AOL accounts

The error message I get is the following:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
SMTP error from remote mailer after initial connection:
host []: 554-(RLY:B1) The information presently available to AOL indicates this
554-server is generating high volumes of member complaints from AOL's
554-member base. Based on AOL's Unsolicited Bulk E-mail policy at
554- AOL may not accept further
554-e-mail transactions from this server or domain. For more information,
554 please visit

------ This is a copy of the message, including all the headers. ------

Return-path: <>
Received: from [] (helo=g0m5n3)
by with smtp (Exim 4.12)
id 1ABDzf-000MHd-00
for; Sun, 19 Oct 2003 13:53:15 +0000
Message-ID: <000c01c39648$59f75920$0207a8c0@g0m5n3>
From: "Drew" <>
To: <>
Date: Sun, 19 Oct 2003 14:53:18 +0100
MIME-Version: 1.0
Content-Type: multipart/alternative;
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2800.1158
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165

This is a multi-part message in MIME format.

Content-Type: text/plain;
Content-Transfer-Encoding: quoted-printable

Content-Type: text/html;
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<META http-equiv=3DContent-Type content=3D"text/html; =
<META content=3D"MSHTML 6.00.2800.1264" name=3DGENERATOR>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3D"Lucida Sans Unicode" =


Thanks, hope this helps
Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

E-mail to AOL accounts

Btw, FWIW, there're now a couple of postings in link:Service Status about this.

Posts: 124
Registered: 16-09-2007

E-mail to AOL accounts

Appears to be ok now! Cheesy
Perhaps it was a 'quick win'