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Dialling 0845 from outside source

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Dialling 0845 from outside source

Hi all

Just downloaded the x-lite software, and am able to make outgoing call, but when dialling into the 0845 number the response i get is "the other person has hung up".
I am using a Netgear DG834 v2, and am unsure if i need to change any settings in the router?

Thanks for any help

Andy