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Dialler virus

oldgustav
Grafter
Posts: 52
Registered: 30-07-2007

Dialler virus

We have BT Homehighway thus a dedicated data line for the shared/home PC. Somewhere along the way we have picked up a premium rate dialler which has defied all attempts to remove it (NAV, Ad-Aware, SpyBot etc). I even had a local PC specialist take a look - but it's still there. We cannot block 090 numbers because BT say they can't. Our last phone bill included £88.00 of premium rate calls on our data line (the figure is normally £00.00. I really do not know what to do - so any advice gratefully received.

What Happens:
Connect to our PlusNet 0808 number as normal, but after a while the PC will drop the connection and dial the 090 number. At the same time it will close the current browser window and open a gambling or porn window!

Regards, Gary
9 REPLIES
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Dialler virus

A bit of a drastic measure but the good old Format C: should clear it.
Make sure you have your important data backed up though before you embark on clearing and reinstalling windows.

Personally I would go even further and use fdisk to delete and re create the partition just in case this little beast is living in the boot directory of your drive.
N/A

Dialler virus

Reformating sounds a bit drastic,

Run highjack this to see what programs are loading up during the start of your pc and post the entries here.

This link Dialers also contains little bit of advice, as you can download spyblaster. Spyblaster may stop it now, and it should stop any future infection.

I'm looking for a actually solution now.
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Dialler virus

Ok,

Try this Pestpatrol Dialer

Adware should remove it, but you have to run a full hard disk scan. Do you have the latest version ? SE1.3?


Aaron
oldgustav
Grafter
Posts: 52
Registered: 30-07-2007

Dialler virus

Thanks for advice but guess what... downloaded AVG 6 FREE and it picked up 11 infected files that my paid for and up-to-date NAV 2003 had missed! The main culprit was called Dialer.9.N - of which we had 8! Hoping this will cure it. Have ditched NAV on the PC and this laptop. PC seems fine but laptop is a bit lumpy - esp OE6.

Will keep you posted and will look at the stuff you suggest.

Regards,

Gary
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Dialler virus

Norton AV isn't very good, and sadly neither is AVG, better off with something like NOD32 .
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Dialler virus

BT are incorrectly telling you that they can't block 09 numbers, which is simply not on.

Make a note of the date you where informed of this, and write to BT complaints, asking that they block "Premium Rate numbers" on your lines, and that you are seeking compensation for any costs incured between being told by BT it was not possible and the point the block is put in place.

BT are not responsible for such dialer scams, as such, you can't claim compensation off them for the full £88. They are however responsible for charges incured because of false information given to you, and the failure to help protect you when requested.

I would also check with the ICSTIS how much the limit is on a per call basis for each number class called.

There are usualy limits like £10 or £30, that are not supposed to be broken on a per call basis. If they have broken them, you can report them and gain compensation.

Otherwise, report them to the ICSTIS anyhow, as they should be shutdown regardless.
oldgustav
Grafter
Posts: 52
Registered: 30-07-2007

Dialler virus

Forgot to mention that we have BT Home Highway (ISDN) and BT claim that they cannot block this type of line. Have been on to ICSTIS and the service provider(s) responsible for the number(s) are based in Barcelona and are under investigation by ICSTIS. I'm okay with the bill this time so long as it doesn't happen again. I thought I had it cracked on Friday when AVG6 found 8 dialers on the system. Sadly though at 12.32am Saturday it dialled again - when one of the kids was on MSN. I'm getting a bit nervous now and face the wrath of the teenagers if they cannot have internet access...
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Dialler virus

I have looked into this some more, as BT claim they are attempting to help fight this menice. It would see they are doing so very poorly for HH customers.

You can have Call baring put in place for HH lines, but only on the analogue portions. Thus, if using a ISDN terminal adaptor or ISDN router, you are out of luck.
N/A

Dialler virus

oldgustav,

If you are running Win XP, then, although removed by AVG, the virus/dialler may still be lurking in the system restore files.

Turn off system restore and run the scan again. Once you are happy the system is clean you can re-enable system restore.

Mark