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DNS problems

N/A

DNS problems

Hi,

This is slightly difficult one to explain. However, I'll do my best,
hoping you can come up with an answer for me.

I'm putting together a hosting company on the web, out of 4 partners,
I am the only one not able to get http://www.oneworldyours.com up on IE or any
of the subdomains we have installed. I've search the web for answers but
cannot find what I need to know. However, I can get the IP and the 'named'
cpanel, it being http://oneworldyours.com etc .......If I then type in
http://www.oneworldyours.com, I get a DNS page come up, that includes all the sub-domains.

I have XP and IE updated. Does this mean there is a problem with my
OS or DNS setting on my computer? I'm not sure where else to look, I'm
totally stumped.

Having checked my computer with ipconfig /all everything looks fine. However, someone suggested I ask the following ....

If they belong to your ISP, you should contact them to find out why their DNS servers are not reporting the correct A record for www.oneworldyours.com.

I would appreciate any help you are able to give me.

Regards
Cass
29 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

DNS problems

I can access www.oneworldyours.com fine with both IE and Mozilla.

What DNS servers are you using?

In a DOS box, try running nslookup www.oneworldyours.com and see what it returns, also post ping and tracert results. I get the following:

C:>nslookup www.oneworldyours.com

Server: ptn-cdns01.plus.net
Address: 212.159.6.9

Non-authoritative answer:
Name: oneworldyours.com
Address: 67.18.160.132
Aliases: www.oneworldyours.com

C:>ping www.oneworldyours.com

Pinging oneworldyours.com [67.18.160.132] with 32 bytes of data:

Reply from 67.18.160.132: bytes=32 time=121ms TTL=49
Reply from 67.18.160.132: bytes=32 time=120ms TTL=49
Reply from 67.18.160.132: bytes=32 time=119ms TTL=49
Reply from 67.18.160.132: bytes=32 time=120ms TTL=49

Ping statistics for 67.18.160.132:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 119ms, Maximum = 121ms, Average = 120ms

C:>tracert www.oneworldyours.com

---------------------------------------------------------------------------------------------
Tracing route to oneworldyours.com [67.18.160.132]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 14 ms 15 ms 15 ms lo1.homesurf.pth-ag1.plus.net [195.166.128.32]
3 16 ms 16 ms 16 ms gi1-2.vlan16.pth-gw3.plus.net [212.159.1.244]
4 16 ms 16 ms 15 ms ge-4-1.metro1-londencyh00.London1.Level3.net [212.113.11.33]
5 17 ms 17 ms 16 ms so-1-2-0.gar1.London1.Level3.net [212.113.0.114]
6 17 ms 16 ms 16 ms so-7-0-0.mp1.London1.Level3.net [212.113.3.1]
7 17 ms 15 ms 16 ms so-3-0-0.mp1.London2.Level3.net [212.187.128.46]
8 87 ms 88 ms 89 ms as-0-0.bbr2.Washington1.Level3.net [4.68.128.102]
9 121 ms 122 ms 125 ms so-0-0-0.bbr2.Dallas1.Level3.net [64.159.0.137]
10 123 ms 121 ms 120 ms so-7-0-0.edge1.Dallas1.Level3.net [209.244.15.166]
11 125 ms 122 ms 121 ms unknown.Level3.net [63.209.48.110]
12 121 ms 122 ms 122 ms dsr2-1-v1.dllstx4.theplanet.com [12.96.160.7]
13 122 ms 121 ms 123 ms gig1-0-1.sm-car6-3.dllstx4.theplanet.com [67.18.116.99]
14 121 ms 125 ms 122 ms server27.integrityserver.net [67.18.160.132]

Trace complete.

C:>
N/A

DNS problems

I have done all that via www.dnsreport.com I can get it from their site, however, I cannot get it from my computer .........

When I pinged, this is the information ......

Ping request could not find the host www.oneworldyours.com. Please check
the name and try again ....... however, if I use the IP it pings.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

DNS problems

I'll ask again, what DNS servers are you using, the ipconfig /all will usually tell you this (unless you are pointing it at your router). Also try the nslookup command as I suggested and post the results.
N/A

DNS problems

The following results ......

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Cass>nslookup
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 212.159.13.49: Timed out
Default Server: pth-cdns02.plus.net
Address: 212.159.13.50

regards
Cass
Community Veteran
Posts: 14,469
Registered: 30-07-2007

DNS problems

Also try ipconfig /flushdns to clear out any dead DNS entries that Windows may have cached - or just reboot your PC and try again.

What ADSL hardware are you using? If an external router, try a power cycle on it and try again.
N/A

DNS problems

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Cass>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

I'm using Binatone ADSL 2000

Thanks for your help, Peter, it really is appreciated.

regards
Cass
Community Veteran
Posts: 14,469
Registered: 30-07-2007

DNS problems

All 6 PlusNet DNS servers are responding well so this must be a local problem somewhere.

Still don't know what DNS servers you have configured - what did ipconfig /all say they were?

Also in your router, did you manually set the PlusNet DNS servers or did you let the router get them from PlusNet automatically?
N/A

DNS problems

Sorry, I missed the one your asked for, but here it is ....

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Cass>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : cass
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Binatone ADSL 2000 Ethernet-USB Rout
er
Physical Address. . . . . . . . . : 00-0A-E2-10-11-06
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.2
DHCP Server . . . . . . . . . . . : 192.168.1.2
DNS Servers . . . . . . . . . . . : 212.159.13.49
212.159.13.50
Lease Obtained. . . . . . . . . . : 07 July 2004 20:29:04
Lease Expires . . . . . . . . . . : 19 January 2038 04:14:07

I allowed the router to auto configure.

Regards,
Cass
Community Veteran
Posts: 14,469
Registered: 30-07-2007

DNS problems

Everthing looks fine there.

So, did powering the router off and on make any difference? I assume by the lease date above you have rebooted your PC recently.
N/A

DNS problems

None whatsoever, Peter.

I'm beginning to pull my hair out.

Regards
Cass
Community Veteran
Posts: 14,469
Registered: 30-07-2007

DNS problems

Are you running a software firewall or have the windows firewall enabled? If either (or both) try disabling them and try the nslookup again. Also say what firewall you are using.

A lomg shot but try disabling any anti-virus software as well.

For some reason your PC cannot contact the .49 DNS server.
N/A

DNS problems

Peter,

I stopped running firewalls, external from the router, my anti-virus was Norton, but their updates were causing system problems. So I now use AVG, I have actually disabled it to see if that was a problem. Nothing has changed, unfortunately.

Could it be the router?

regards,
Cass
N/A

DNS problems

Peter,

If I can't see .49 DNS, then should I make .50 and then 212.159.6.9 primary and secondary?

Regards,
Cass
Community Veteran
Posts: 14,469
Registered: 30-07-2007

DNS problems

Do you know how to set the DNS IP addresses manually in Windows? If so change them to 212.159.6.9 & 212.159.6.10

If not start->control panel->network connections. Right click on your network connection and select properties. Then select TCP/Ip and click properties.

Select ;Use the following DNS addreses and enter the 2 IP addreses above, then click OK and OK. Right click the network device again and disable it. Repeat this and enable it again.

Then try the nslookup command again.