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Connection Time.

N/A

Connection Time.

I'm new to Plusnet's VOIP services.
Is it usual to take over 30 seconds to get a connection when calling out to a PSTN number and to get your caller is unavailable responses 20% of the time, I was calling my own pstn number and it was available.
I'm using eyeBeam 1.5.
The set-up was less than easy.
My Skype connects quickly and the software set-up was simple.