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Cant login via ftp to my webspace

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Cant login via ftp to my webspace

Just posting to you lot before i raise a call...

i'm trying to ftp a file to my webspace but having no truck...

Tried FTP explorer and normal cmd line FTP.

I login with my username - rooibos
And my password (same as I use to login to here at the Member Centre)

And i get Login incorrect - Login failed.

Any clues?
5 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Cant login via ftp to my webspace

What server are you trying to login to. This should be ftp.plus.net with login/password the same as the portal here.
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Cant login via ftp to my webspace

Yes sorry - ftp.plus.net and I've also tried the secondary ftp-proxy or summit. And I've also shutdown zone alarm. So... I dunno.

Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

C:\Documents and Settings\Nick>ftp ftp.plus.net
Connected to ftp.plus.net.
220-PLEASE NOTE: If you have a non-subscription account you
220-will only be able to login to this ftp server if you are
220-dialled into our network.
220-
220-ALSO: If you upload a file whose size would cause you to
220-exceed your allocated disk quota, it will be automatically
220-removed.
220-
220 Plus.Net FTP Server #4 ready
User (ftp.plus.netSadnone)): rooibos
331 Password required for rooibos.
Password:
530 Login incorrect.
Login failed.
ftp>
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Cant login via ftp to my webspace

Are you using all lower case for your password.

Are you absolutely sure you are using the corect password? try loggin out of the portal and logging in again

I know the ftp server is ok as I have just connected myself to the same one #4.

Is this the first time you have tried to access via ftp? if so I suggest raising a contact us ticket to get PlusNet to verify the ftp server has been setup correctly for your account.
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Cant login via ftp to my webspace

It is the first time - thanks, i'll raise a ticket. It just seemed so simple, I thought i must be doing something stupid.
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Cant login via ftp to my webspace

My webspace has been 'refreshed' and now it works. Thanks guys.