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Can't hear other person

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Can't hear other person

Hi,

From my PC when i call my house landline i can hear the PC end fine but from my PC i can't hear the person on the landline........and yes my speakers are on!

Could anyone help?

Ta

Darren
11 REPLIES
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Can't hear other person

Have you ensured that the 'softphone' device is linked to your sound card / device? Probably just a box that needs checking :-)
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Can't hear other person

Ok just to update you. When i call othe people it's fine. It's only when they call me.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Can't hear other person

If your using a router, have you opened UDP port 5060 and redirected it to your PC IPaddress? Is your firewalll blocking port 5060?
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Can't hear other person

I hadn't done that but still it's not working after opening the ports.
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Can't hear other person

are there any other ports that need opening?
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Can't hear other person

Another update

I have opened the following ports

UDP 3478 - STUN
UDP 5060 - SIP
UDP 8000 - Xlite RTP
UDP 8001 - Xlite RTP
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Can't hear other person

spoken to Plusnet Technical.

They couldnt help me as i've done evrything they suggested. If this can't be resolved i'll go to a different provider.

I'm an experienced I.T Techy and i can't believe that Plusnet couldnt sort this problem out.

Someone must have had the same problem as me. Just to confirm the problem.

When recieving calls im unable to hear the other person but they are able to hear me.

If i make the call then everything is fine.....
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Can't hear other person

When I used Xlite the only port I had open was UDP 6050 and it worked fine. The only thing I can think of is your firewall is blocking something. It may be worth just disabling the firewall to see if that cures the problem.
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Can't hear other person

6050?

are you sure you didnt mean 5060?
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Can't hear other person

oh and yes all firewalls are off.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Can't hear other person

Yes sorry 5060

Quote
6050?

are you sure you didnt mean 5060?