cancel
Showing results for 
Search instead for 
Did you mean: 

Can't access some web-sites

N/A

Can't access some web-sites

Cry
For a few weeks now I have been unable to access two Staffordshire web sites. www.staffordshire.gov.uk and www.staffspasttrack.org.uk. I used to be able to access these without any problems, on Plusnet. I am not aware of any other web sites I cannot access.

My son, also a Plusnet user, and also a "Broadband Plus" user, cannot access these sites either. But a friend of mine, on Plusnet's Broadband Premier, has no problem, nor does my other son on Virgin broadband.

I have no restrictions in IE, firewall etc, that I am aware of. I have approached Staffordshire CC and they say it's me causing the problem.

Anyone any ideas? Could it be Plusnet?
6 REPLIES
N/A

Can't access some web-sites

could you post a trace route from your home to the sites, to do this do>

start -> run -> type "cmd" (without the " ")-> into the black box type "tracert www.staffspasttrack.org.uk"

then select it and output it here
N/A

Can't access some web-sites

Thanks for your reply. I've made the trace to both the web sites I mentioned. There ip address is the same except for the last 3 digits and the traced route the same. Time out on hop 8 in both cases. Thanks.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Alan>tracert www.staffspasttrack.org.uk

Tracing route to www.staffspasttrack.org.uk [212.207.90.186]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.2
2 20 ms 22 ms 21 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 27 ms 18 ms 20 ms ge1-0-0-204.ptn-gw2.plus.net [84.92.3.106]
4 20 ms 20 ms 19 ms gi1-1-22.ptn-gw5.plus.net [212.159.4.6]
5 20 ms 20 ms 20 ms linx-gw-02.th.ifl.net [195.66.226.101]
6 21 ms 19 ms 20 ms gw-vlan-01.sr-01.core.th.ifl.net [217.180.8.30]

7 20 ms 19 ms 20 ms f5p0.ll-atmfr-01.dfm2.th.ifl.net [213.18.248.167
]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Alan>
C:\Documents and Settings\Alan>tracert www.staffordshire.gov.uk

Tracing route to www.staffordshire.gov.uk [212.207.90.171]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.2
2 21 ms 21 ms 22 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 56 ms 25 ms 19 ms ge1-0-0-204.ptn-gw1.plus.net [84.92.3.105]
4 22 ms 21 ms 22 ms gi1-1-22.ptn-gw5.plus.net [212.159.4.6]
5 23 ms 21 ms 22 ms linx-gw-02.th.ifl.net [195.66.226.101]
6 20 ms 20 ms 22 ms gw-vlan-01.sr-01.core.th.ifl.net [217.180.8.30]

7 24 ms 24 ms 22 ms f5p0.ll-atmfr-01.dfm2.th.ifl.net [213.18.248.167
]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Alan>
N/A

Can access by dial up, not broadband.

:?: Just to add to the confusion, I CAN access these Staffordshire websites by Plusnet dial up. Curious.
I have a BT Voyager 205 Router from Plusnet.
N/A

Can't access some web-sites

That's odd. That's another BT branded router failing to access a particular site, similar to doublesix's middlesexccc problem, see "Cannot Connect To This One web Site" in the Broadband Help forum. Have you tried a full reset and reconfigure of the router? Or is it a BT infrastructure problem, an outage affecting your area code?
Community Veteran
Posts: 1,654
Registered: 13-06-2007

Can't access some web-sites

I would suggest totally resetting your router, back to its factory settings (make sure you have writted down any details you need, username password etc!)

There seems to be an issue with by voyagers all of sudden having googled it am getting a few people with the same problems but it seems to be fixed by rebooting or resetting the router
N/A

Can't access some web-sites

The problem has now solved itself - without me doing anything. Strange.