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Billing query - Evenings and Weekends...

shamus
Grafter
Posts: 114
Registered: 13-08-2007

Billing query - Evenings and Weekends...

I have the PAYG 10GB + Evening & Weekends deal and am just wondering what happens if I make a call at 07:59 which lasts for 5 minutes. Do I get billed for the 4 minutes that are not covered by my package or is the call free because it was commenced prior to the 08:00 cutoff.

If it is billed do I just get cutoff at 08:00 if I dont have any credit on my account?

Have checked the FAQ's but they dont seem to cover this scenario...

Shaun.
5 REPLIES
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Billing query - Evenings and Weekends...

I'm not 100% sure myself, so I'd suggest that you raise a ticket through link:contact us so that one of the support team can fully answer your question.
shamus
Grafter
Posts: 114
Registered: 13-08-2007

Billing query - Evenings and Weekends...

Thanks for the reply.

I have now raised a ticket...

Shaun
N/A

Billing query - Evenings and Weekends...

You will be billed at the rate of the time at which the call started, regardless of time.
shamus
Grafter
Posts: 114
Registered: 13-08-2007

Billing query - Evenings and Weekends...

That kind of makes sense - Thanks.

I am still awaiting a response to the ticket I raised yesterday...26hrs and counting - I'm glad I havnt got a real problem!
shamus
Grafter
Posts: 114
Registered: 13-08-2007

Billing query - Evenings and Weekends...

In case anyone else is interested this is the response I got from support

Quote
You would be billed for 4 minutes in this instance. Call charges after the first 60 seconds are charges in 30 second intergers.


They don't mention what would happen if you don't have any credit - I assume that you will just get cutoff!

Shaun