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Another cant log in/router problem

Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Another cant log in/router problem

Hi

I am trying to get xlite up and running, but get the message "Login failed, contact administrator" type message. Sad

If I login via a wanadoo dial up service, the phone will login, but not via the broadband - which tends to suggest a problem with router/nat/ports.

However, I have opened the ports:
3478, 5060, and 8000 to 8005 (see extract from router config page below)
Router firewall is turned off, and I have the same problem if I turn off zonealarm.
XP firewall is off.
The router is a solwise 705 (www.solwise.co.uk)

Any other ideas what I could try? Thanks

*******************
router port forwarding
*******************
84.92.xxx.xxx 192.168.0.1 udp 3478 Delete...
84.92.xxx.xxx 192.168.0.1 udp 5060 Delete...
84.92.xxx.xxx 192.168.0.1 udp 8000 Delete...
84.92.xxx.xxx 192.168.0.1 udp 8001 Delete...
84.92.xxx.xxx 192.168.0.1 udp 8002 Delete...
84.92.xxx.xxx 192.168.0.1 udp 8003 Delete...
84.92.xxx.xxx 192.168.0.1 udp 8004 Delete...
84.92.xxx.xxx 192.168.0.1 udp 8005 Delete...
8 REPLIES
N/A

Another cant log in/router problem

I take the forwarding destination for those ports is to your PC's IP address?

This is my config... the ports are the 2nd colum (on a DG834 you define a port and a name for that port then use that name in the rules) - as you can see I've not just opened the port but also forwarded the port to the phone...

5 NDT ALLOW always 192.168.0.254 Any Always
6 BT ALLOW always 192.168.0.254 Any Always
7 Sipgate ALLOW always 192.168.0.254 Any Always
8 STUN ALLOW always 192.168.0.254 Any Always
9 VOICE(BON) ALLOW always 192.168.0.254 Any Always
10 Voice ALLOW always 192.168.0.254 Any Always
11 RTP Lang ALLOW always 192.168.0.254 Any Always
12 Signaling ALLOW always 192.168.0.254 Any
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Another cant log in/router problem

Thanks for the help solstans - but I am still stuck

As I understand it - opening a port simply tells the firewall to let incoming unsolicited packets through that port, and then you neet to set up the port forwarding to direct those packets to a particular internal IP.

However, I've turned the router firewall off, so all incoming packets should be allowed as long as there is a forwarding rule setup. In my first post, I believe the rules I am showing are the forwarding rules (192.168.0.1 is my PC on my LAN)
N/A

Another cant log in/router problem

Try putting your router in the DMZ and then see if it works.

I found my Solwise 715 would not work with PlusTalk except in the DMZ. It required an outbound proxy and PlusNet do not provide one.

If you can connect in DMZ try signing up for FWD (FreeWorldDialup) as they do provide an outbound proxy.
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Another cant log in/router problem

Bart0n

By that do you mean putting my lan in the DMZ? Not sure I am too keen on that.

Do you understand why this is necessary? If the ports are allowed throught the router - what else is missing. Why does this router in particular require a proxy? What is it about the DMZ that works when the normal internal interface does not?

PS I have verified that the ports are open by using TCPListener
http://www.allscoop.com/dotnet-software/tcp-listen.php

And then scanning the ports with shields up at grc.com - tcp listener correctly spotted the port scans.

Good grief - there is so much to learn with this stuff.

Thanks
N/A

Another cant log in/router problem

I went through all the hoops when I tried to get my Solwise to work with PlusTalk and it just doesn't. It seems to be a problem inherent in the Solwise 715 and possibly in the 7x5 series. I forwarded all the ports, disabled the firewall and it still wouldn't work. It would work with an Outbound Proxy though. It would also work when I put it the DMZ. I tried the forums of Plusnet, Solwise, X-Lite and VoIPUser. I followed every suggestion I received but nothing worked.

I can only surmise that it isn't forwarding the ports properly and yes, mine tested as open just as yours do.

I now have a speedtouch 716WL and it works just fine :lol:
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Another cant log in/router problem

OK

Thanks Bart0n - looks like I need a new router to use plustalk then. Sad

Cheers anyway
N/A

Another cant log in/router problem

The answer might still be out there but I couldn't find it, perhaps you can.

If I were you I would try FWD and see if that works. It doesn't cost anything and if it works it does confirm you have the right settings on your router. You can talk PC to PC using it, including to PlusTalk users.
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Another cant log in/router problem

Thanks all for your suggestions and help

For the benefit of anyone else, who may find this post - I've just posted the following into my support ticked, and then closed it:

********************
Assigned : Thanks for the help folks. I found this thread on the solwise forum

http://www.solwiseforum.co.uk/showthread.php?t=7046&highlight=x-lite

Seems to suggest that there is a problem with SIP type VOIP and the SAR705. Looks like my only recourse would be a new router.

SKYPE works fine though.

I'll leave this ticket open, so you can see and add this info to your faq database. When you've seen it, let me know, and I'll close it.

Thanks again.
**********************