I'm on Premier option 1, so I've just discovered that I can get 240 mins of VOIP for free. Will calls to 0800 numbers be included in my 240 mins ? Or will they be free, yet out of scope of the 240 mins allowance ?
0800 calls appear separately on your itemised list of calls and do not seem to be counted in your "free" 240 minute allowance of calls to 01/02 numbers.
Remember that the call system is entirely automated which means that the system only gives you calls on a pro rata basis from the date in the month in which you sign up regardless of your payment of a full subscription for the month. I am advised that there is no system of manual over-ride.