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why can't I see my emails on the website?

stroslla
Newbie
Posts: 3
Registered: ‎27-02-2015

why can't I see my emails on the website?

What do I need to do to access my emails on the website rather than outlook express which I usually use?
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: why can't I see my emails on the website?

Go to webmail then login to the relevant mail box which is username+mailboxname
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: why can't I see my emails on the website?

Webmail is http://webmail.plus.net
jelv (a.k.a Spoon Whittler)
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RPMozley
Aspiring Pro
Posts: 1,119
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: why can't I see my emails on the website?

Woops, that should be https Jelv but no matter it redirects to that anyway.
That's RPM to you!!
Superuser
Superuser
Posts: 12,940
Thanks: 4,237
Fixes: 26
Registered: ‎22-08-2007

Re: why can't I see my emails on the website?

If you want to look at emails on both OLE and webmail, you will need to reconfigure OLE to use IMAP (rather than POP3) or set the "do not remove from server" options.  Otherwise OLE will read / remove all emails from the server and you will never see them via webmail.
stroslla
Newbie
Posts: 3
Registered: ‎27-02-2015

Re: why can't I see my emails on the website?

Thanks everyone for your replies.  Will try the reconfiguring. 
oldjim - I'm not sure I've got a mailboxname.  I've got a username and password.  Do I set up a mailboxname or will I already have been given one?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: why can't I see my emails on the website?

If you go to https://portal.plus.net/my.html?action=myemail&s=1&redirected=yes&?membermenu=emailsettings then to Manage My Mail
Then to mailboxes you should see all the addresses which are setup
It maybe that you only have one username@username.plus.com
Is the case
When you access them via Outlook Express do you have the login name as username only
To go back to an earlier question - have you tried viewing the emails via webmail before opening Outlook Express and downloading them