cancel
Showing results for 
Search instead for 
Did you mean: 

why can't I see my emails on the website?

stroslla
Newbie
Posts: 3
Registered: ‎27-02-2015

why can't I see my emails on the website?

What do I need to do to access my emails on the website rather than outlook express which I usually use?
6 REPLIES 6
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: why can't I see my emails on the website?

Go to webmail then login to the relevant mail box which is username+mailboxname
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: why can't I see my emails on the website?

Webmail is http://webmail.plus.net
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
RPMozley
Pro
Posts: 1,339
Thanks: 83
Fixes: 13
Registered: ‎04-11-2011

Re: why can't I see my emails on the website?

Woops, that should be https Jelv but no matter it redirects to that anyway.
That's RPM to you!!
Townman
Superuser
Superuser
Posts: 23,002
Thanks: 9,591
Fixes: 160
Registered: ‎22-08-2007

Re: why can't I see my emails on the website?

If you want to look at emails on both OLE and webmail, you will need to reconfigure OLE to use IMAP (rather than POP3) or set the "do not remove from server" options.  Otherwise OLE will read / remove all emails from the server and you will never see them via webmail.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

stroslla
Newbie
Posts: 3
Registered: ‎27-02-2015

Re: why can't I see my emails on the website?

Thanks everyone for your replies.  Will try the reconfiguring. 
oldjim - I'm not sure I've got a mailboxname.  I've got a username and password.  Do I set up a mailboxname or will I already have been given one?
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: why can't I see my emails on the website?

If you go to https://portal.plus.net/my.html?action=myemail&s=1&redirected=yes&?membermenu=emailsettings then to Manage My Mail
Then to mailboxes you should see all the addresses which are setup
It maybe that you only have one username@username.plus.com
Is the case
When you access them via Outlook Express do you have the login name as username only
To go back to an earlier question - have you tried viewing the emails via webmail before opening Outlook Express and downloading them