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when my bill comes. it goes to my old email add?

kdoug007
Grafter
Posts: 510
Registered: ‎17-05-2012

when my bill comes. it goes to my old email add?

hi  i was  with BT  now PN,,
as  a  example  today.. i had  a  reminder  that  my  direct  debit  would  come  out of  my account  this  week BUT..
  THE INFORMATION    DIDNT  ARRIVE AT  MY PLUS  NET  EMAIL..  it  arrived at my BT  email.. and  they will shut  that  down soon!
  can i  remove the BT  email add..  have  had a  look and  cant  find the  section to change?
thanks
2 REPLIES
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: when my bill comes. it goes to my old email add?

Have you changed your email here?
https://portal.plus.net/my.html?action=edit_details&s=0
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
kdoug007
Grafter
Posts: 510
Registered: ‎17-05-2012

Re: when my bill comes. it goes to my old email add?

wow  jelv   , thanks    mate ,, really  appreciated...  and  there  was me   , i  couldnt    find  it
 thanks again now updated,