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webmail - unable to delete emails - help please

NC20
Newbie
Posts: 1
Registered: ‎18-03-2021

webmail - unable to delete emails - help please

I keep getting bombarded by emails from Plusnet telling me that I need to delete emails but every time I log into Plusnet webmail and select the emails I'd like to delete or move to 'deleted messages' the following messages come up

Server Error:Failed to send UID EXPUNGE command or

UID COPY: Courier-IMAP server shut down by signal or

Failed to send FETCH command

Server Error! (error)

  

Plus the pages on webmail take longer to load that watching paint dry, all I get is a spinning wheel and the message "loading". I'll be old before I can get this thing to work.

 

Help please, I have over 2000 emails that I need to delete. I'm not particularly computer literate and I never want to be.

2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,345
Thanks: 3,313
Fixes: 505
Registered: ‎14-04-2007

Re: webmail - unable to delete emails - help please

Moderators Note
This topic has been moved from ADSL Broadband to Email.

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

Weystoner1
Grafter
Posts: 26
Thanks: 7
Fixes: 1
Registered: ‎07-07-2016

Re: webmail - unable to delete emails - help please

I'm continually nudging the limit on my IMAP account and the only way I have found to delete emails from Webmail is to do it early in the morning, when there is less traffic on the Plusnet server. (As is the case this morning - look at the time of ths post!)