webmail down again?
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webmail down again?
20-02-2010 1:17 PM
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On the Ubuntu machine using Firefox, the error manifests itself by asking me to say which program I wish to use to read the .php file. A quick google check suggests there is something wrong with the server. In XP and VISTA using IE8 it simply says connection error and in firefox on VISTA it just has a blank page with no errors when opening an e-mail.
I will raise a ticket as it may just be my specific e-mail box which is corrupt - but others may be suffering also.
Re: webmail down again?
20-02-2010 1:40 PM
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Re: webmail down again?
20-02-2010 1:48 PM
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Re: webmail down again?
20-02-2010 2:56 PM
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Get a list of mail items, click on one and get a blank screen.
IE6 on XP.
Guess its a server problem.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: webmail down again?
20-02-2010 3:07 PM
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This problem has been reported by 5 people in the last hour. The desk needs 10 calls to call in support... so if you are experiencing this problem, please raise a call on teh CSC. There is currently no reference for this, but it is the #1 topic on the internal forum.
Cheers,
Townman.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: webmail down again?
21-02-2010 12:37 AM
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I first tried at about 1600hrs today and the problem is still (8 hours later as I write this) present.
If I use Firefox (version 3.6) I get the normal view showing my folders, list of individual emails, etc. but, if I click on an email I just get a blank white screen where the email text should appear.
If I use IE (version 7.0.5730.13IS) I get the same as with Firefox but, when I click on an individual message I get "Internet Explorer cannot display the webpage".
This is really frustrating. I rely on webmail and I can't (won't) tolerate these frequent losses of service.
Re: webmail down again?
21-02-2010 8:36 AM
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webmail
I've used it on occasion. It's a bit slow but works.
Re: webmail down again?
21-02-2010 11:22 AM
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Re: webmail down again?
21-02-2010 11:48 AM
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Re: webmail down again?
21-02-2010 12:37 PM
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"Many thanks for bringing this matter to our attention, and I am sorry to see you are encountering problems. Our networks team are already aware of this issue and have are working on this issue.
I have added your account to the open problem as an example.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0845 140 0200 if we can be of further assistance."
I tried my webmail a few minutes ago and it seems fine now.
Re: webmail down again?
07-03-2010 7:29 AM
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Re: webmail down again?
07-03-2010 8:36 AM
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Re: webmail down again?
07-03-2010 10:44 AM
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I subscribed to googlemail and their relaying my plusnet mail is super quick!..even tell me when it is there..with a little icon on the tray.
Re: webmail down again?
07-03-2010 11:15 AM
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Should have added that I raised a ticket, but no reponse as yet (understandable) other than the automatic acknowledgement. But the good news is that all is now fine? The mystery as to why may reveal itself. We will see.
Re: webmail down again?
08-03-2010 10:02 AM
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Is anyone else experiencing this?
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