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webmail deletions morph when email client connects
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webmail deletions morph when email client connects
16-12-2014 11:48 PM
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Today I logged into my plusnet mailbox using webmail and deleted the spam leaving 4 real emails.
This evening, when I got home, I fired up my PC email client to pick up the emails.
To my surprise, the real emails I had left in the webmail inbox had become 4 of the spam emails I had deleted.
The 4 real emails were nowhere to be seen.
Q1. How can this happen?
Q2. Any chance Plusnet can restore my emails from today?
This evening, when I got home, I fired up my PC email client to pick up the emails.
To my surprise, the real emails I had left in the webmail inbox had become 4 of the spam emails I had deleted.
The 4 real emails were nowhere to be seen.
Q1. How can this happen?
Q2. Any chance Plusnet can restore my emails from today?
Message 1 of 4
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Re: webmail deletions morph when email client connects
17-12-2014 12:26 AM
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You've probably been caught by the old and infrequent bug where webmail is dispalyed a different list to the server (seemingly caused by a cache failure), if you don't pay attention to the preview its easy to inadvertantly delete the wrong email. A couple of old threads related to the problem webmail displaying wrong message and errror loading mesages
If your webmail settings don't clear the deleted mail on exit, they might still be in there, or the only other hope is that they were present before a backup was done and someone from Plusnet can restore them.
If your webmail settings don't clear the deleted mail on exit, they might still be in there, or the only other hope is that they were present before a backup was done and someone from Plusnet can restore them.
Message 2 of 4
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Re: webmail deletions morph when email client connects
17-12-2014 12:02 PM
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Look in the Deleted Items in webmail - if they are still there you should be able to move them back to the Inbox (right click and Move to...)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: webmail deletions morph when email client connects
17-12-2014 8:45 PM
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Quote from: kmilburn If your webmail settings don't clear the deleted mail on exit, they might still be in there,
As a result of another webmail 'bug', I had to turn on 'clear deleted mail on exit' some time ago.
Message 4 of 4
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