valid links rejected in outgoing email
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- Re: Incoming email from a legitimate sender is bei...
on 21-01-2021 10:02 AM - last edited on 21-01-2021 1:36 PM by dvorak
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@Townman Thanks so much for your reply. Very helpful.
Could I trouble you with another issue, which has blighted me for a long time, and is as follows:
I have several sub-domains on the domain mywire.org (e.g. fridayventurers.mywire.org, my-music.mywire.org) with DNS services provided by a paid-for DDNS service provider.
Whenever I try to include a link to one of these subdomains in an email to be sent via a PlusNet account, the PlusNet mail server rejects the message as having a virus or being SPAM (you know the message I'm sure). My GMail accounts send with no issues. There is nothing on those sites that should cause such a rejection, although as an organist, the words "pipe organ", "virtual organ", etc, do occur quite alot. I have approached the DDNS provider who claims that their domains are free of hazard, although, understandably, they cannot necessarily guarantee that all their subdomains are likewise.
It would be excellent if you could use your investigative skills to resolve that issue!
Many thanks again for your help. If you are ever in West Wiltshire, the "lurgy" has gone, I'll buy you a pint!
Kenneth Spencer
Moderators Note: Topic title changed after split.
Fixed! Go to the fix.
Re: Incoming email from a legitimate sender is being rejected ...
21-01-2021 10:44 AM
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Good morning Kenneth,
Thank you for the offer of a beer ... hope there is some good real ale in your neck of the woods?
Interesting websites!!
I do not have the skills (access) to investigate directly, but I do have the ability to reproduce the problem and pass on information to someone who can investigate. This I have done. I will let you know if they are able to determine anything useful.
Cheers, Kevin
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Re: Incoming email from a legitimate sender is being rejected ...
21-01-2021 12:52 PM
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The logs around these rejections have been reviewed, but that hasn't provided sufficient information to reset things to allow fresh messages to flow. In order to complete the review, we would need a full copy of the original message, so I've raised ticket 210553730 on your account. Once you have the sample, please attach it to that so we can have it reviewed further for you.
Re: valid links rejected in outgoing email
21-01-2021 1:36 PM
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Moderators Note
This topic has been split from another thread as it’s a separate issue.
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If it fixed it click 'This fixed my problem'
Re: valid links rejected in outgoing email
21-01-2021 1:56 PM
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Hi Kenneth,
There is some possibility that there is a lot going on here which you might need to look at in some detail, so I have sent you a PM. Anything non-personal to you and your domain which emerges from this can be shared later for the benefit of other users, who might have similar issues relating to the websites / domains they own.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Incoming email from a legitimate sender is being rejected ...
22-01-2021 10:50 AM
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@JW Thanks so much for your interest and help with this issue.
I have responded to the ticket and provided what I hope is all the information you have asked for. I expect you'll get back to me if you need more.
I'll await the outcome with interest!
Best wishes
Kenneth Spencer
Re: Incoming email from a legitimate sender is being rejected ...
on 22-01-2021 11:13 AM - last edited on 22-01-2021 11:38 AM by dvorak
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Sorry to trouble you again, but I have had an email:
"This Question is now closed. You can review all comments on our website."
On the Ticket itself there is this:
Should you need assistance please call us on 0800 432 0200.
Kind regards,
[CSA Removed]
Re: Incoming email from a legitimate sender is being rejected ...
22-01-2021 11:37 AM
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Thanks for the information you've provided. I've passed it to the relevant people for further review.
With regards to the ticket, all I can say is that it's served it's purpose, being a means to obtain the information needed. As it's sometimes difficult to obtain that via a private message on the forums.
Re: Incoming email from a legitimate sender is being rejected ...
22-01-2021 11:45 AM
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@JW - thank you for your assistance.
@kaspencer - I have "offered" feedback through the SU channel on your ticket being closed!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Incoming email from a legitimate sender is being rejected ...
23-01-2021 1:55 PM
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25-01-2021 8:46 AM
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I've received an update this morning that the review has been completed and some adjustments have been made. As such, any further emails you wish to send with your domains in should make it through the spam filter without issue.
Re: Incoming email from a legitimate sender is being rejected ...
25-01-2021 10:11 AM
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That is more than excellent news Jon and Kevin. That issue had been frustrating me for quite a long time so I am truly grateful for your assistance.
Very many thanks indeed ... at least one pint has been earned by both if you are ever in West Wiltshire (after COVID of course!).
Kenneth Spencer
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