username or password incorrect
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- relay problem
25-03-2020 1:20 PM
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Without warning Both I and my wife cannot send emails because of the above message. I know and have correctly set the username passwords and can read webmail. I cannot see where to set the password for relay. Is this something plusnet do to us from time to time just to keep us on our toes or have I done something silly? Sanity-saving reply much appreciated.
grumpy3
Fixed! Go to the fix.
Re: username or password incorrect
25-03-2020 1:21 PM
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Moderators Note
This topic has been moved from Tech Help to email
If it helped click the thumb
If it fixed it click 'This fixed my problem'
relay problem
25-03-2020 1:23 PM
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I should have said that I can send emails on my Mac. The problem applies to ipads.
grumpy3
25-03-2020 1:40 PM
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@grumpy3 Based on your update, which is on the Tech board, I would say this is nothing to do with Plusnet, more with your iPads. They do have a habit of getting their knickers in a twist occasionally, and the generally effective way is to delete and recreate the affected account(s).
Re: username or password incorrect
25-03-2020 1:42 PM
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Thank you. I was slowly coming to the same conclusion myself. Will confirm as solved when I have had time to do that.
Re: username or password incorrect
25-03-2020 2:06 PM
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Moderators Note
Two topics merged.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: username or password incorrect
25-03-2020 2:28 PM
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Many thanks. Good thing I remembered the crucial piece of evidence.
Case closed.
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