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username or password incorrect

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Newbie
Posts: 4
Registered: ‎25-03-2020

username or password incorrect

Without warning Both I and my wife cannot send emails because of the above message. I know and have correctly set the username passwords and can read webmail. I cannot see where to set the password for relay. Is this something plusnet do to us from time to time just to keep us on our toes or have I done something silly? Sanity-saving reply much appreciated.

grumpy3

6 REPLIES 6
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Moderator
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Registered: ‎11-01-2008

Re: username or password incorrect


Moderators Note


This topic has been moved from Tech Help to email

Customer / Moderator
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Newbie
Posts: 4
Registered: ‎25-03-2020

relay problem

I should have said that I can send emails on my Mac. The problem applies to ipads.

grumpy3

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Hero
Posts: 3,932
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Registered: ‎24-02-2012

Re: username or password incorrect

Fix

@grumpy3 Based on your update, which is on the Tech board, I would say this is nothing to do with Plusnet, more with your iPads. They do have a habit of getting their knickers in a twist occasionally, and the generally effective way is to delete and recreate the affected account(s).

John
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Newbie
Posts: 4
Registered: ‎25-03-2020

Re: username or password incorrect

Thank you. I was slowly coming to the same conclusion myself. Will confirm as solved when I have had time to do that.

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Moderator
Moderator
Posts: 23,474
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Registered: ‎11-01-2008

Re: username or password incorrect


Moderators Note


Two topics merged.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Newbie
Posts: 4
Registered: ‎25-03-2020

Re: username or password incorrect

Many thanks. Good thing I remembered the crucial piece of evidence.

Case closed.